COVID-19 UPDATE. Coronavirus articles - Setting up a Contact Centre - Increased Contact Volumes. Suppliers of Cloud Solutions, or Homeworking.

Recorded Webinar: Making Customers Lives Easier

650

650
Filed under - Recorded Call Centre and Customer Experience Webinars,
Reducing customer effort is of high importance when it comes to increasing customer satisfaction. In this webinar, we look at some clever ways to make customers lives easier.

Topics Discussed

  • Empowering agents
  • Exceeding customer expectations
  • Knowledge management
  • Mapping the customer journey
  • Proactive Customer Service
  • Use of multiple channels
  • Importance of a unified agent desktop
  • Building rapport
  • Top tips from the audience

    • Panellists

    Gerry Brown- Headshot
    Gerry Brown
    The Customer Lifeguard
    Sarah Barrow- Headshot
    Sarah Barrow
    LiveOps
    Jonty Pearce- Headshot
    Jonty Pearce
    Call Centre Helper

    company logo
    This webinar was brought to you by Call Centre Helper and is sponsored by Serenova


    Read more about - Recorded Call Centre and Customer Experience Webinars,

    Recommended Articles

    generic webinar replay image
    Recorded Webinar: Executive Briefing on Call Centre Quality
    generic webinar replay image
    Recorded Webinar: Designing a Better Forecasting Spreadsheet
    generic webinar replay image
    Recorded Webinar: How to Be World Class at Customer Service
    Contact Centre Reports, Surveys and White Papers
    Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.