Recorded Webinar: Making Customers Lives Easier


Reducing customer effort is of high importance when it comes to increasing customer satisfaction.

In this webinar, we look at some clever ways to make customers lives easier.

Topics Discussed

  • Empowering agents
  • Exceeding customer expectations
  • Knowledge management
  • Mapping the customer journey
  • Proactive Customer Service
  • Use of multiple channels
  • Importance of a unified agent desktop
  • Building rapport
  • Top tips from the audience
  • Panellists

    Gerry Brown - Headshot
    Gerry Brown
    The Customer Lifeguard

    Sarah Barrow - Headshot
    Sarah Barrow

    Jonty Pearce - Headshot
    Jonty Pearce
    Call Centre Helper

    Published On: 12th Oct 2015 - Last modified: 28th Feb 2023
    Read more about - Recorded Call Centre and Customer Experience Webinars,

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