Recorded Webinar: Making Customers Lives Easier


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Reducing customer effort is of high importance when it comes to increasing customer satisfaction.

In this webinar, we look at some clever ways to make customers lives easier.

Topics Discussed

  • Empowering agents
  • Exceeding customer expectations
  • Knowledge management
  • Mapping the customer journey
  • Proactive Customer Service
  • Use of multiple channels
  • Importance of a unified agent desktop
  • Building rapport
  • Top tips from the audience
  • Panellists

    Gerry Brown - Headshot
    Gerry Brown
    The Customer Lifeguard

    Sarah Barrow - Headshot
    Sarah Barrow
    LiveOps

    Jonty Pearce - Headshot
    Jonty Pearce
    Call Centre Helper

    Author: Megan Jones

    Published On: 12th Oct 2015 - Last modified: 2nd Jan 2024
    Read more about - Recorded Call Centre and Customer Experience Webinars, ,

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