Recorded Webinar: Making Customers Lives Easier

815
Related Articles
generic webinar replay image
Recorded Webinar: Making Customer Journey Mapping Easier
18 Ways to Make Your Customers' Lives Easier
A lightbulb on coloured background with code - technology and innovation concept
Technology to Make Managing a Contact Centre Easier
How Can Technology… Make Life Easier for My Customers?

815
Filed under - Recorded Call Centre and Customer Experience Webinars,

Reducing customer effort is of high importance when it comes to increasing customer satisfaction.

In this webinar, we look at some clever ways to make customers lives easier.

Topics Discussed

  • Empowering agents
  • Exceeding customer expectations
  • Knowledge management
  • Mapping the customer journey
  • Proactive Customer Service
  • Use of multiple channels
  • Importance of a unified agent desktop
  • Building rapport
  • Top tips from the audience

    • Panellists

    Gerry Brown - Headshot
    Gerry Brown
    The Customer Lifeguard

    Sarah Barrow - Headshot
    Sarah Barrow
    LiveOps

    Jonty Pearce - Headshot
    Jonty Pearce
    Call Centre Helper

    Published On: 12th Oct 2015 - Last modified: 28th Feb 2023
    Read more about - Recorded Call Centre and Customer Experience Webinars,

    Recommended Articles

    NICE CXone webinar box
    Recorded Webinar: Making Customer Journey Mapping Easier
    18 Ways to Make Your Customers' Lives Easier
    A lightbulb on coloured background with code - technology and innovation concept
    Technology to Make Managing a Contact Centre Easier