Recorded Webinar: Making Customers Lives Easier



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Reducing customer effort is of high importance when it comes to increasing customer satisfaction. In this webinar, we look at some clever ways to make customers lives easier.

Topics Discussed

  • Empowering agents
  • Exceeding customer expectations
  • Knowledge management
  • Mapping the customer journey
  • Proactive Customer Service
  • Use of multiple channels
  • Importance of a unified agent desktop
  • Building rapport
  • Top tips from the audience
  • Panellists

    Gerry Brown- Headshot
    Gerry Brown
    The Customer Lifeguard
    Sarah Barrow- Headshot
    Sarah Barrow
    LiveOps
    Jonty Pearce- Headshot
    Jonty Pearce
    Call Centre Helper

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    This webinar was brought to you by Call Centre Helper and is sponsored by Lifesize


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