Recorded Webinar: Making Customers Lives Easier Related Articles Recorded Webinar: Making Customer Journey Mapping Easier 18 Ways to Make Your Customers' Lives Easier How Can Technology… Make Life Easier for My Customers? Recorded Webinar: Key Areas to Reduce Customer Effort 840 Filed under - Recorded Call Centre and Customer Experience Webinars, Gerry Brown, Lifesize Reducing customer effort is of high importance when it comes to increasing customer satisfaction. In this webinar, we look at some clever ways to make customers lives easier. Topics Discussed Empowering agents Exceeding customer expectations Knowledge management Mapping the customer journey Proactive Customer Service Use of multiple channels Importance of a unified agent desktop Building rapport Top tips from the audience Panellists Gerry Brown The Customer Lifeguard Sarah Barrow LiveOps Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Lifesize Author: Megan Jones Published On: 12th Oct 2015 - Last modified: 2nd Jan 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Gerry Brown, Lifesize Recommended Articles Recorded Webinar: Making Customer Journey Mapping Easier 18 Ways to Make Your Customers' Lives Easier How Can Technology… Make Life Easier for My Customers? Recorded Webinar: Key Areas to Reduce Customer Effort Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter