Recorded Webinar: Making Customers Lives Easier


Reducing customer effort is of high importance when it comes to increasing customer satisfaction.

In this webinar, we look at some clever ways to make customers lives easier.

Topics Discussed

  • Empowering agents
  • Exceeding customer expectations
  • Knowledge management
  • Mapping the customer journey
  • Proactive Customer Service
  • Use of multiple channels
  • Importance of a unified agent desktop
  • Building rapport
  • Top tips from the audience


Gerry Brown - Headshot
The Customer Lifeguard
Sarah Barrow - Headshot
Sarah Barrow
Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper
Author: Megan Jones

Published On: 12th Oct 2015 - Last modified: 31st May 2024
Read more about - Recorded Call Centre and Customer Experience Webinars, ,

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