Reducing customer effort is of high importance when it comes to increasing customer satisfaction.
In this webinar, we look at some clever ways to make customers lives easier.
Exceeding customer expectations
Mapping the customer journey
Proactive Customer Service
Use of multiple channels
Importance of a unified agent desktop
Top tips from the audience
The Customer Lifeguard
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by Serenova