Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: Making Customers Lives Easier

Published On: 12th Oct 2015 10:14 - Modified: 13th Aug 2025

Reducing customer effort is of high importance when it comes to increasing customer satisfaction.

In this webinar, we look at some clever ways to make customers lives easier.

Topics Discussed

Empowering agents
Exceeding customer expectations
Knowledge management
Mapping the customer journey
Proactive Customer Service
Use of multiple channels
Importance of a unified agent desktop
Building rapport
Top tips from the audience

Panellists

Gerry Brown

The Customer Lifeguard

Sarah Barrow

LiveOps

Jonty Pearce

Call Centre Helper

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

Connect with Megan on LinkedIn

Recorded Webinar: Making Customers Lives Easier

Topics Discussed

Panellists

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