Recorded Webinar: Making Customers Lives Easier

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Reducing customer effort is of high importance when it comes to increasing customer satisfaction.

In this webinar, we look at some clever ways to make customers lives easier.

Topics Discussed

  • Empowering agents
  • Exceeding customer expectations
  • Knowledge management
  • Mapping the customer journey
  • Proactive Customer Service
  • Use of multiple channels
  • Importance of a unified agent desktop
  • Building rapport
  • Top tips from the audience

Panellists

Gerry Brown - Headshot
The Customer Lifeguard
Sarah Barrow - Headshot
Sarah Barrow
LiveOps
Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper
Author: Megan Jones

Published On: 12th Oct 2015 - Last modified: 31st May 2024
Read more about - Recorded Call Centre and Customer Experience Webinars, ,

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