Webinar: Making Customer Journey Mapping Easier



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Webinar Image
Webinar Date - Thursday 17th March 2022 at 14:00pm UK time

Click here to register

Customer Journey Maps are a fantastic tool to help improve the customer experience. But they can be very difficult to put together.

There are so many touch points, so many channels and so many routes that customers can go down. It can be a real headache to get the team to agree on the best customer mapping.

In this webinar we go beyond the traditional brainstorming and post it notes to look at tried and tested ways of making customer journey mapping easier.
And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the panellists and other attendees. We run an interactive chat room in parallel with the webinar.

Panellists

Alex Mead- Headshot
Alex Mead
Customer Service Experience Leadership & Transformation
Martin Wright- Headshot
Martin Wright
Customer Journey and Customer Experience Consultant
Guest speaker- Headshot
Guest speaker
to be confirmed
Rachael Trickey- Headshot
Rachael Trickey
Call Centre Helper

What You Will Learn

Key Topics:
  • The Latest Thinking in Customer Journey Mapping
  • Mapping Existing Processes and Call Flows
  • Simplifying the Customer Journey
  • Customer Touchpoints - Mapping across Phone, Email, Chat, Messaging and Other Channels
  • The Use of Customer Personas
  • The Best Way to Conduct a Journey Mapping Workshop
  • New Software to Help the Process
  • Automating Customer Journey Maps
  • How Other Contact Centres have Simplified their Customer Journeys
  • Top tips from the audience

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This webinar is brought to you by Call Centre Helper and is sponsored by NICE CXone.

You won't want to miss this exciting webinar.

Click here to register


This webinar is held at 14:00pm UK time, 15:00pm in Paris, 16:00pm in South Africa and 10:00am in New York. A replay facility will also be available.

If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.


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