Recorded Webinar: Building Rapport Over the Telephone Related Articles Best Tips, Phrases and Words to Use for Building Rapport What Is Customer Rapport? And 15 Ways to Build It Rapport Building With Angry Customers – With Examples How to Build Rapport on the Phone 3,310 Filed under - Recorded Call Centre and Customer Experience Webinars, Empathy, Poly, Rapport Webinar on building rapport. Building rapport with your customers is a great way to improve customer experience and also build sales. But in a busy contact centre environment, it is easy for rapport building to get missed. In this interactive webinar we looked at the best ways to build rapport over the phone. Agenda Introductions – Jonty Pearce, Call Centre Helper Building Rapport – Carolyn Blunt, Real Results Better Rapport by Design – Richard Kenny, Plantronics Your tips Winning tip – “Stay 100% focused on the customer/call, don’t let colleagues or other things in the office distract you. It could come across to the customer that you’re not interested or you could miss what they say having to ask them to repeat themselves” thanks to Laura. All the tips from the audience have now been turned into an article 27 effective ways to build customer rapport Interactive Q&A – Live questions from the audience Topics to be discussed Building rapport over the phone Telephone skills Starting with a smile The right words to build rapport Call scripting Training tips Tone of voice Listening skills Voice quality Top tips from the audience Interactive questions and answers This webinar is brought to you by Call Centre Helper and is sponsored by Plantronics. Original Webinar date: May 2013 Author: Jo Robinson Published On: 14th May 2013 - Last modified: 7th Apr 2021 Read more about - Recorded Call Centre and Customer Experience Webinars, Empathy, Poly, Rapport Recommended Articles Best Tips, Phrases and Words to Use for Building Rapport What Is Customer Rapport? And 15 Ways to Build It Rapport Building With Angry Customers – With Examples How to Build Rapport on the Phone Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter