Articles about Rapport

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Two people on isolated backgrounds shrugging
Why Should Your Customers Remain Customers?
79
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Angry people screaming
13 Clever Tactics for Dealing With an Angry Phone Call
2,585
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How to Deal With a Customer Who Can’t Stop Talking
4,010
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A person making an obnoxious gesture
How to Deal With the “Know-It-All” Customer
828
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Customer Service: 50 Nice Words to Say to Someone
9,050
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A picture of English language letters
Customer Service Language: Changing the Language of Your Contact Centre
4,647
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Rapport Building With Angry Customers – With Examples
10,110
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A picture of positive speech bubbles
27 Positive Statements to Use In Difficult Situations
37,296
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A picture of arrows going through a wall
10 Strategies for Overcoming and Handling Objections in Sales
34,223
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Apologising for the inconvenience, I'm Sorry
“Sorry for the Inconvenience” – How to Offer a Genuine Apology
160,222
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A photo of an envelope being opened with confetti
Customer Service Emails and Letters: How to Review and Improve Your Templates
2,230
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Lots of question marks on multicolour sheets
17 Probing Questions to Improve Your Customer Service
106,350
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The Best Power Words and Phrases to Use in Customer Service
75,768
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Replace Negative Words With Positive Alternatives for Customer Service With Examples
45,795
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A note with I'm sorry, and marshmallows on a light
How to Write a Customer Apology Letter – With an Example
16,270
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Young businessman working in call centre. He is sitting at the table in headset
How to Develop the Best Contact Centre Script
133,590
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How to Handle Emojis in Customer Service
3,364
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5 Tips to Improve Your Call Centre Sales
112,081
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Happy woman reading a letter on a table at home
How to Write a Good Customer Service Letter – With Examples
279,140
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Positive Language for Customer Service Conversations
58,600
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“Dear Valued Customer” – 12 Steps to Writing a Great Customer Letter
287,671
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How to Build Customer Trust From the Contact Centre
6,023
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15 Things a Call Centre Agent Should Never Say (But Many Do)
182,978
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Call Control Techniques: How to Present Options to Customers
9,653
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