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Articles - Rapport
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573
7 Key Ideas for Winning Customer Loyalty
25,260
4 Team-Building Games for the Contact Centre
1,924
25 Affirmative Words and Statements to Support Customers
2,449
The Best Ways to Start and End a Customer Conversation
9,397
The Top 10 Reassurance Statements for Customer Service
2,760
Professional Language for Customer Service
63
Why Should Your Customers Remain Customers?
3,473
13 Clever Tactics for Dealing With an Angry Phone Call
7,134
How to Deal With a Talkative Customer
1,226
How to Deal With the “Know-It-All” Customer
11,825
Customer Service: 50 Nice Words to Say to Someone
6,195
Customer Service Language: Changing the Language of Your Contact Centre
13,635
Rapport Building With Angry Customers – With Examples
49,568
27 Positive Statements to Use In Difficult Situations
37,898
10 Strategies for Overcoming and Handling Objections in Sales
187,385
“Sorry for the Inconvenience” – How to Offer a Genuine Apology
2,657
Customer Service Emails and Letters: How to Review and Improve Your Templates
143,661
17 Probing Questions to Improve Your Customer Service
96,819
The Best Power Words to Use in Customer Service
56,674
Replace Negative Words With Positive Words for Customer Service With Examples
18,513
How to Write a Customer Apology Letter – With an Example
134,525
How to Develop the Best Contact Centre Script
4,398
How to Handle Emojis in Customer Service
114,003
5 Tips to Improve Your Call Centre Sales
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Editor's Pick
The UK Phonetic Alphabet
Customer Service Greeting Messages – The Good, the Mediocre and the Innovative
Beware of Watermelon Metrics
6 Key Steps to Deliver a Measurable Improvement in Contact Centre Performance
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White Paper: The Inner Circle Guide to Customer Interaction Analytics
eBook: Contact Centre Agent Wellbeing
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Contact Centre Customer Opinion: Preferences and Perception
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