Articles - Rapport

Lots of question marks on multicolour sheets

216,990

Probing Questions to Improve Your Customer Service – With Examples

rapport on chalkboard

449,841

28 Effective Ways to Build Rapport With Customers and Clients

Rapport written on dartboard

118

Interactive Training Sheet – Building Rapport

Acknowledgement Statements text written on notebook

567,691

The Top 10 Acknowledgement Statements for Customer Service and Difficult Situations

Words bad news surrounded by paper balls

1,356

How to Deliver Bad News in Customer Service

Hands Holding Yellow and White Speech Bubbles Customer Service Empathy Statements

965,592

Empathy Statements for Customer Service

Positive statement words including: smile, positive, thanks, pleasure, great, understanding, right, rapport,please,popular, certainly, understanding

3,191,512

Top 50 Positive Words and Phrases – With Examples

concept of trust word on wooden cubes

576

Lessons From the Frontline: How to Build Customer Trust

Apologise for the Inconvenience - Say Sorry

36,455

10 Alternative Ways to Say: “Sorry for the Inconvenience Caused”

heart mug coffee

200

What Is Rapport?

A photo of an envelope being opened with confetti

4,342

Customer Service Emails and Letters: How to Review and Improve Your Templates

Sticks with customer loyalty program on an office table.

688

7 Key Ideas for Winning Customer Loyalty

A photo of a human pyramid

26,329

4 Team-Building Games for the Contact Centre

Person holding and looking up to speech bubble

12,982

25 Affirmative Words and Statements to Support Customers

Panorama view of the infinity empty asphalt international race track starting or end line, Motion blurred effect.

15,426

The Best Ways to Start and End a Customer Conversation

tree growing and dry with sky and sun background

50,219

The Top 15 Reassurance Statements for Customer Service

A vector illustration of a person with a speech bubble

7,556

Professional Language for Customer Service

Two people on isolated backgrounds shrugging

80

Why Should Your Customers Remain Customers?

Angry people screaming

6,462

13 Clever Tactics for Dealing With an Angry Phone Call

A picture of a talkative cartoon

17,125

How to Deal With a Talkative Customer

A person making an obnoxious gesture

4,011

How to Deal With the “Know-It-All” Customer

A picture nice words to say to someone

18,660

Customer Service: 50 Nice Words to Say to Someone

A picture of English language letters

10,394

Customer Service Language: Changing the Language of Your Contact Centre

21,460

Rapport Building With Angry Customers – With Examples