Articles - Rapport

Sticks with customer loyalty program on an office table.

573

7 Key Ideas for Winning Customer Loyalty

A photo of a human pyramid

25,260

4 Team-Building Games for the Contact Centre

Person holding and looking up to speech bubble

1,924

25 Affirmative Words and Statements to Support Customers

Panorama view of the infinity empty asphalt international race track starting or end line, Motion blurred effect.

2,449

The Best Ways to Start and End a Customer Conversation

tree growing and dry with sky and sun background

9,397

The Top 10 Reassurance Statements for Customer Service

A vector illustration of a person with a speech bubble

2,760

Professional Language for Customer Service

Two people on isolated backgrounds shrugging

63

Why Should Your Customers Remain Customers?

Angry people screaming

3,473

13 Clever Tactics for Dealing With an Angry Phone Call

A picture of a talkative cartoon

7,134

How to Deal With a Talkative Customer

A person making an obnoxious gesture

1,226

How to Deal With the “Know-It-All” Customer

A picture nice words to say to someone

11,825

Customer Service: 50 Nice Words to Say to Someone

A picture of English language letters

6,195

Customer Service Language: Changing the Language of Your Contact Centre

13,635

Rapport Building With Angry Customers – With Examples

A picture of positive speech bubbles

49,568

27 Positive Statements to Use In Difficult Situations

A picture of arrows going through a wall

37,898

10 Strategies for Overcoming and Handling Objections in Sales

Apologising for the inconvenience, I'm Sorry

187,385

“Sorry for the Inconvenience” – How to Offer a Genuine Apology

A photo of an envelope being opened with confetti

2,657

Customer Service Emails and Letters: How to Review and Improve Your Templates

Lots of question marks on multicolour sheets

143,661

17 Probing Questions to Improve Your Customer Service

Call Centre Power Words for Customer Service

96,819

The Best Power Words to Use in Customer Service

Replace negative Words With Positive Words

56,674

Replace Negative Words With Positive Words for Customer Service With Examples

A note with I'm sorry, and marshmallows on a light

18,513

How to Write a Customer Apology Letter – With an Example

Young businessman working in call centre. He is sitting at the table in headset

134,525

How to Develop the Best Contact Centre Script

4,398

How to Handle Emojis in Customer Service

114,003

5 Tips to Improve Your Call Centre Sales