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Articles about Rapport
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Customer Service: 50 Nice Words to Say to Someone
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Customer Service Language: Changing the Language of Your Contact Centre
2,402
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Rapport Building With Angry Customers – With Examples
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27 Positive Statements to Use In Difficult Situations
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10 Strategies for Overcoming and Handling Objections in Sales
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“Sorry for the Inconvenience” – How to Offer a Genuine Apology
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Customer Service Emails and Letters: How to Review and Improve Your Templates
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17 Probing Questions to Improve Your Customer Service
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The Best Power Words and Phrases to Use in Customer Service
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Replace Negative Words With Positive Alternatives for Customer Service With Examples
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How to Write a Customer Apology Letter – With an Example
12,233
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How to Develop the Best Contact Centre Script
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How to Handle Emojis in Customer Service
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5 Tips to Improve Your Call Centre Sales
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How to Write a Good Customer Service Letter – With Examples
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Positive Language for Customer Service Conversations
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“Dear Valued Customer” – 12 Steps to Writing a Great Customer Letter
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How to Build Customer Trust From the Contact Centre
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15 Things a Call Centre Agent Should Never Say (But Many Do)
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Call Control Techniques: How to Present Options to Customers
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