Articles - Rapport

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The Best Call-Closing Statements – With Examples

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The Top 15 Reassurance Statements for Customer Service

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Probing Questions to Improve Your Customer Service – With Examples

rapport on chalkboard

28 Effective Ways to Build Rapport With Customers and Clients

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The Top 10 Acknowledgement Statements for Customer Service and Difficult Situations

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How to Deliver Bad News in Customer Service

Hands Holding Yellow and White Speech Bubbles Customer Service Empathy Statements

Empathy Statements for Customer Service

Positive statement words including: smile, positive, thanks, pleasure, great, understanding, right, rapport,please,popular, certainly, understanding

Top 50 Positive Words and Phrases – With Examples

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Lessons From the Frontline: How to Build Customer Trust

Apologise for the Inconvenience - Say Sorry

10 Alternative Ways to Say: “Sorry for the Inconvenience Caused”

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What Is Rapport?

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Customer Service Emails and Letters: How to Review and Improve Your Templates

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7 Key Ideas for Winning Customer Loyalty

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4 Team-Building Games for the Contact Centre

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25 Affirmative Words and Statements to Support Customers

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The Best Ways to Start and End a Customer Conversation

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Professional Language for Customer Service

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Why Should Your Customers Remain Customers?

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13 Clever Tactics for Dealing With an Angry Phone Call

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How to Deal With a Talkative Customer

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How to Deal With the “Know-It-All” Customer

A picture nice words to say to someone

Customer Service: 50 Nice Words to Say to Someone

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Customer Service Language: Changing the Language of Your Contact Centre

Rapport Building With Angry Customers – With Examples