The Leading Contact Centre Magazine

Articles about Rapport

How to Write a Customer Apology Letter – With an Example

2,407

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How to Develop the Best Contact Centre Script

116,851

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How to Handle Emojis in Customer Service

597

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5 Tips to Improve Your Call Centre Sales

86,321

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Happy woman reading a letter on a table at home

How to Write a Good Customer Service Letter – With Examples

70,230

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Positive Customer Service Language for Positive Conversations

11,304

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Card saying Dear Mr Smith

“Dear Valued Customer” – 12 Steps to Writing a Great Customer Letter

114,344

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How to Build Customer Trust in the Contact Centre

1,688

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15 Things a Call Centre Agent Should Never Say (But Many Do)

123,937

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Call Control Techniques: How to Present Options to Customers

3,389

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Positive statement words including: smile, positive, thanks, pleasure, great, understanding, right, rapport,please,popular, certainly, understanding

Top 25 Positive Words, Phrases and Empathy Statements

1,970,209

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Want to Speak in the Same Language as the Customer? Use Filtering!

1,322

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The Best Call-Closing Statements

31,501

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Top Tips for Building Rapport on the Telephone

229,528

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Seven Tips to Avoid Dead Air Time in Phone Conversations

13,326

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The Best Courtesy Words and Phrases to Use in Customer Service

47,893

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27 Effective Ways to Build Customer Rapport

215,749

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The Best Customer Service Greeting Phrases – with Examples

99,357

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The Top 12 Acknowledgement Statements for Customer Service

109,792

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Live Chat Probably Costs More than Phone Call

2,416

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