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Articles - Rapport

Browse our range of content on building rapport with customers in contact centres to create positive experiences and foster long-term relationships.

A person making an obnoxious gesture

How to Deal With the “Know-It-All” Customer

Yellow landline phone with speech bubbles - customer service closing statements

The Top 10 Call-Closing Statement Examples

Reassurance Statements for Customer service

Reassurance Statements in Customer Service – With Examples

A magnifying glass and wooden puzzle with question mark - probing questions to put together the puzzle concept

15 Examples of Probing Questions for Customer Service

rapport on chalkboard

15 Ways to Build Rapport With Customers

Acknowledgement Statements text written on notebook

The Top 10 Acknowledgement Statements for Customer Service

Words bad news surrounded by paper balls

How to Deliver Bad News in Customer Service

Hands Holding Yellow and White Speech Bubbles Customer Service Empathy Statements

Empathy Statements for Customer Service With Examples

Positive statement words including: smile, positive, thanks, pleasure, great, understanding, right, rapport,please,popular, certainly, understanding

The Top 25 Positive Words and Phrases for Customer Service

concept of trust word on wooden cubes

Lessons From the Frontline: How to Build Customer Trust

Pen crossed out 'I am Sorry' on note

10 Ways to Say “Sorry For the Inconvenience Caused”

heart mug coffee

What Is Rapport?

A photo of an envelope being opened with confetti

Customer Service Emails and Letters: How to Review and Improve Your Templates

Sticks with customer loyalty program on an office table.

7 Key Ideas for Winning Customer Loyalty

A photo of a human pyramid

4 Team-Building Games for the Contact Centre

Person holding and looking up to speech bubble

25 Affirmative Words and Statements to Support Customers

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The Best Ways to Start and End a Customer Conversation

A vector illustration of a person with a speech bubble

Customer Service Language – With Examples

Two people on isolated backgrounds shrugging

Why Should Your Customers Remain Customers?

Angry people screaming

13 Clever Tactics for Dealing With an Angry Phone Call

A picture of a talkative cartoon

How to Deal With a Talkative Customer

A picture nice words to say to someone

Customer Service: 50 Nice Words to Say to Someone

A picture of English language letters

Customer Service Language: Changing the Language of Your Contact Centre

Rapport Building With Angry Customers – With Examples