Articles - Rapport

heart mug coffee

118

What Is Rapport?

A photo of an envelope being opened with confetti

3,550

Customer Service Emails and Letters: How to Review and Improve Your Templates

Sticks with customer loyalty program on an office table.

671

7 Key Ideas for Winning Customer Loyalty

A photo of a human pyramid

25,663

4 Team-Building Games for the Contact Centre

Person holding and looking up to speech bubble

5,783

25 Affirmative Words and Statements to Support Customers

Panorama view of the infinity empty asphalt international race track starting or end line, Motion blurred effect.

5,802

The Best Ways to Start and End a Customer Conversation

tree growing and dry with sky and sun background

25,369

The Top 10 Reassurance Statements for Customer Service

A vector illustration of a person with a speech bubble

4,352

Professional Language for Customer Service

Two people on isolated backgrounds shrugging

81

Why Should Your Customers Remain Customers?

Angry people screaming

4,582

13 Clever Tactics for Dealing With an Angry Phone Call

A picture of a talkative cartoon

10,861

How to Deal With a Talkative Customer

A person making an obnoxious gesture

1,647

How to Deal With the “Know-It-All” Customer

A picture nice words to say to someone

14,267

Customer Service: 50 Nice Words to Say to Someone

A picture of English language letters

7,916

Customer Service Language: Changing the Language of Your Contact Centre

17,285

Rapport Building With Angry Customers – With Examples

A picture of positive speech bubbles

59,763

27 Positive Statements to Use In Difficult Situations

A picture of arrows going through a wall

40,822

10 Strategies for Overcoming Objection Handling in Sales

Apologising for the inconvenience, I'm Sorry

200,085

“Sorry for the Inconvenience” – How to Offer a Genuine Apology

Lots of question marks on multicolour sheets

172,120

17 Probing Questions to Improve Your Customer Service

Call Centre Power Words for Customer Service

116,361

The Best Power Words to Use in Customer Service

Replace negative Words With Positive Words

64,533

Replace Negative Words With Positive Words for Customer Service With Examples

A note with I'm sorry, and marshmallows on a light

20,146

How to Write a Customer Apology Letter – With an Example

Young businessman working in call centre. He is sitting at the table in headset

135,300

How to Develop the Best Contact Centre Script

5,155

How to Handle Emojis in Customer Service