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Articles about Rapport

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“Sorry for the Inconvenience” – How to Offer a Genuine Apology
689
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A photo of an envelope being opened with confetti
Customer Service Emails and Letters: How to Review and Improve Your Templates
710
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Lots of question marks on multicolour sheets
17 Probing Questions to Improve Your Customer Service
5,338
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The Best Power Words and Phrases to Use in Customer Service
16,160
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Replace Negative Words With Positive Alternatives for Customer Service With Examples
12,224
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A note with I'm sorry, and marshmallows on a light
How to Write a Customer Apology Letter – With an Example
6,794
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Young businessman working in call centre. He is sitting at the table in headset
How to Develop the Best Contact Centre Script
126,830
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How to Handle Emojis in Customer Service
1,173
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5 Tips to Improve Your Call Centre Sales
97,907
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Happy woman reading a letter on a table at home
How to Write a Good Customer Service Letter – With Examples
146,310
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Positive Language for Customer Service Conversations
24,387
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Card saying Dear Mr Smith
“Dear Valued Customer” – 12 Steps to Writing a Great Customer Letter
176,257
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How to Build Customer Trust From the Contact Centre
2,136
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15 Things a Call Centre Agent Should Never Say (But Many Do)
150,470
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Call Control Techniques: How to Present Options to Customers
5,224
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Positive statement words including: smile, positive, thanks, pleasure, great, understanding, right, rapport,please,popular, certainly, understanding
Top 25 Positive Words, Phrases and Empathy Statements
2,308,199
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Want to Speak in the Same Language as the Customer? Use Filtering!
1,729
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The Best Call-Closing Statements
64,682
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A photo taken of a woman through a window. She is smiling and on the phone
Top Tips for Building Rapport on the Telephone
257,259
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Seven Tips to Avoid Dead Air Time in Phone Conversations
24,149
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