Articles - Empathy

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A selection of articles about empathy, one of the most important skills that an agent should have.

Understand your Customer on paper
120
3 Steps to Better Understanding Your Customers
16,610
How to Handle Contacts From Challenging Customers
rapport on chalkboard
415,115
27 Effective Ways to Build Rapport With Customers
Apologise for the Inconvenience - Say Sorry
3,647
10 Alternative Ways to Say: “Sorry for the Inconvenience Caused”
11,537
Alternatives to “Sorry for the Inconvenience”
10 Customer Service Behaviours for Contact Centre Agents
1,955
10 Customer Service Behaviours Every Contact Centre Agent Should Have
Sticks with customer loyalty program on an office table.
649
7 Key Ideas for Winning Customer Loyalty
A photo of female Asian supervisor training work with telemarketing customer service agent team in call centre
25,839
How to Coach Empathy in the Contact Centre – With Three Training Exercises
A vector illustration of a person with a speech bubble
4,857
Professional Language for Customer Service
dog rests gently on his master's shoulder while looking the view
2,726
An Action Plan for Customer Empathy
Dog and human sharing empathetic connection
6,974
26 Great Techniques for Showing Real Empathy in Customer Service
A photo of someone holding the letters "EQ"
2,600
Emotional Intelligence FAQs Answered by an Expert
19,064
Rapport Building With Angry Customers – With Examples
A picture of arrows going through a wall
41,977
10 Strategies for Overcoming Objection Handling in Sales
Apologising for the inconvenience, I'm Sorry
204,816
“Sorry for the Inconvenience” – How to Offer a Genuine Apology
A photo of smiling contact centre advisor making a point
21,756
Customer Service Skills: How to Improve Empathy, Active Listening and Knowledge
Lots of question marks on multicolour sheets
189,497
17 Probing Questions to Improve Your Customer Service
A photo of a person sticking their tongue out to make a rude gesture
14,712
How to Deal With Rude Customers
Portrait of call center worker accompanied by her team.
12,377
The Top 10 Most Important Customer Service Skills
frustrated young woman wearing microphone headset dressed in shirt sitting at her workplace at the office,
9,778
How to Deal With Difficult Customers
Group of business people and software developers working as a team
3,958
13 Things Every Contact Centre Advisor Needs to Know
The word sorry is etched onto a piece of wood, clipped to a clothes line
167,949
16 Customer Service Apology Statements
1,556
Customer Journey Mapping: Empathy Maps
holding mr smith sign
347,060
“Dear Valued Customer” – 12 Steps to Writing a Great Customer Letter
 
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