Articles - Empathy

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A selection of articles about empathy, one of the most important skills that an agent should have.

Hands Holding Yellow and White Speech Bubbles Customer Service Empathy Statements
918,123
Empathy Statements for Customer Service
Word Empathy made of colorful letters and faces drawn on notes
112
What Is Empathy?
AER Statements written over paper speech bubbles - acknowledgment empathy reassurance
984
Start Using AER Statements
FFF feel felt found technique - words FFF feel felt found on white note
162
A Quick Guide to the Feel, Felt, Found Approach
Positive statement words including: smile, positive, thanks, pleasure, great, understanding, right, rapport,please,popular, certainly, understanding
3,137,306
Top 50 Positive Words and Phrases – With Examples
Understand your Customer on paper
974
3 Steps to Better Understanding Your Customers
19,288
How to Handle Contacts From Challenging Customers
rapport on chalkboard
434,664
27 Effective Ways to Build Rapport With Customers
Apologise for the Inconvenience - Say Sorry
30,331
10 Alternative Ways to Say: “Sorry for the Inconvenience Caused”
19,194
Alternatives to “Sorry for the Inconvenience”
10 Customer Service Behaviours for Contact Centre Agents
2,574
10 Customer Service Behaviours Every Contact Centre Agent Should Have
Sticks with customer loyalty program on an office table.
682
7 Key Ideas for Winning Customer Loyalty
A photo of female Asian supervisor training work with telemarketing customer service agent team in call centre
27,239
How to Coach Empathy in the Contact Centre – With Three Training Exercises
A vector illustration of a person with a speech bubble
6,330
Professional Language for Customer Service
dog rests gently on his master's shoulder while looking the view
3,218
An Action Plan for Customer Empathy
Dog and human sharing empathetic connection
7,993
26 Great Techniques for Showing Real Empathy in Customer Service
A photo of someone holding the letters "EQ"
2,856
Emotional Intelligence FAQs Answered by an Expert
20,489
Rapport Building With Angry Customers – With Examples
A picture of arrows going through a wall
43,777
10 Strategies for Overcoming Objection Handling in Sales
Apologising for the inconvenience, I'm Sorry
209,559
“Sorry for the Inconvenience” – How to Offer a Genuine Apology
A photo of smiling contact centre advisor making a point
25,118
Customer Service Skills: How to Improve Empathy, Active Listening and Knowledge
Lots of question marks on multicolour sheets
206,150
Probing Questions to Improve Your Customer Service – With Examples
A photo of a person sticking their tongue out to make a rude gesture
15,879
How to Deal With Rude Customers
Portrait of call center worker accompanied by her team.
13,120
The Top 10 Most Important Customer Service Skills
 
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