Articles about Empathy

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A selection of articles about empathy, one of the most important skills that an agent should have.

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17 Probing Questions to Improve Your Customer Service
1,613
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How to Handle Contacts From Challenging Customers
3,783
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A photo of a person sticking their tongue out to make a rude gesture
How to Deal With Rude Customers
3,186
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A photo of female Asian supervisor training work with telemarketing customer service agent team in call centre
How to Coach Empathy in the Contact Centre – With Three Training Exercises
5,420
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The Top 10 Most Important Customer Service Skills
5,315
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frustrated young woman wearing microphone headset dressed in shirt sitting at her workplace at the office,
How to Deal With Difficult Customers
4,563
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13 Things Every Contact Centre Advisor Needs to Know
1,714
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16 Apology Statements for Customer Service
39,267
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Customer Journey Mapping: Empathy Maps
908
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“Dear Valued Customer” – 12 Steps to Writing a Great Customer Letter
157,584
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How to Assess Quality on Email and Live Chat in the Contact Centre
7,283
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How to Build Customer Trust From the Contact Centre
2,142
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Customer Service Apologies – Keeping Sorry Fresh and Sincere
21,508
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15 Things a Call Centre Agent Should Never Say (But Many Do)
144,785
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Top 25 Positive Words, Phrases and Empathy Statements
2,240,010
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Top Tips for Building Rapport on the Telephone
251,537
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10 Top Tips to Improve Email in the Call Centre
8,041
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10 Best Practices to Improve Live Chat
13,731
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The Best Courtesy Words and Phrases to Use in Customer Service
71,651
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Six of The Best Advisor Behaviours and How Technology Can Develop Them
1,412
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