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Articles about Empathy
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A selection of articles about empathy, one of the most important skills that an agent should have.
Emotional Intelligence FAQs Answered by an Expert
162
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Rapport Building With Angry Customers – With Examples
5,182
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10 Strategies for Overcoming and Handling Objections in Sales
25,982
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“Sorry for the Inconvenience” – How to Offer a Genuine Apology
67,425
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Customer Service Skills: How to Improve Empathy, Active Listening and Knowledge
9,302
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17 Probing Questions to Improve Your Customer Service
49,257
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How to Handle Contacts From Challenging Customers
7,777
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How to Deal With Rude Customers
7,151
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How to Coach Empathy in the Contact Centre – With Three Training Exercises
11,714
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The Top 10 Most Important Customer Service Skills
7,553
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How to Deal With Difficult Customers
6,030
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13 Things Every Contact Centre Advisor Needs to Know
2,314
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16 Customer Service Apology Statements
89,658
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Customer Journey Mapping: Empathy Maps
1,076
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“Dear Valued Customer” – 12 Steps to Writing a Great Customer Letter
246,641
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How to Assess Quality on Email and Live Chat in the Contact Centre
13,027
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How to Build Customer Trust From the Contact Centre
5,313
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Customer Service Apologies – Keeping Sorry Fresh and Sincere
31,387
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15 Things a Call Centre Agent Should Never Say (But Many Do)
169,987
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Top 25 Positive Words, Phrases and Empathy Statements
2,585,449
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