Articles about Empathy

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A selection of articles about empathy, one of the most important skills that an agent should have.

A photo of smiling contact centre advisor making a point
Customer Service Skills: How to Improve Empathy, Active Listening and Knowledge
2,743
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Lots of question marks on multicolour sheets
17 Probing Questions to Improve Your Customer Service
3,457
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How to Handle Contacts From Challenging Customers
4,282
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A photo of a person sticking their tongue out to make a rude gesture
How to Deal With Rude Customers
3,540
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A photo of female Asian supervisor training work with telemarketing customer service agent team in call centre
How to Coach Empathy in the Contact Centre – With Three Training Exercises
6,163
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Portrait of call center worker accompanied by her team.
The Top 10 Most Important Customer Service Skills
5,650
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frustrated young woman wearing microphone headset dressed in shirt sitting at her workplace at the office,
How to Deal With Difficult Customers
4,705
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Group of business people and software developers working as a team
13 Things Every Contact Centre Advisor Needs to Know
1,793
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The word sorry is etched onto a piece of wood, clipped to a clothes line
16 Customer Service Apology Statements
44,236
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Customer Journey Mapping: Empathy Maps
958
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Card saying Dear Mr Smith
“Dear Valued Customer” – 12 Steps to Writing a Great Customer Letter
164,974
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How to Assess Quality on Email and Live Chat in the Contact Centre
7,949
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How to Build Customer Trust From the Contact Centre
2,241
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Customer Service Apologies – Keeping Sorry Fresh and Sincere
22,634
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15 Things a Call Centre Agent Should Never Say (But Many Do)
148,069
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Positive statement words including: smile, positive, thanks, pleasure, great, understanding, right, rapport,please,popular, certainly, understanding
Top 25 Positive Words, Phrases and Empathy Statements
2,276,160
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A photo taken of a woman through a window. She is smiling and on the phone
Top Tips for Building Rapport on the Telephone
254,562
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10 Top Tips to Improve Email in the Call Centre
8,452
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10 Best Practices to Improve Live Chat
14,746
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A cartoon man holds his hand up in a wave, while saying "the best courtesy words and phrases to use in customer service
The Best Courtesy Words and Phrases to Use in Customer Service
75,555
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