Articles about Empathy

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A selection of articles about empathy, one of the most important skills that an agent should have.

A photo of a person sticking their tongue out to make a rude gesture
How to Deal With Rude Customers
1,703
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A photo of female Asian supervisor training work with telemarketing customer service agent team in call centre
How to Coach Empathy in the Contact Centre – With Three Training Exercises
2,848
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Portrait of call center worker accompanied by her team.
The Top 10 Most Important Customer Service Skills
4,088
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frustrated young woman wearing microphone headset dressed in shirt sitting at her workplace at the office,
How to Deal With Difficult Customers
3,822
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Group of business people and software developers working as a team
13 Things Every Contact Centre Advisor Needs to Know
1,166
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16 Apology Statements for Customer Service
19,803
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Customer Journey Mapping: Empathy Maps
717
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Card saying Dear Mr Smith
“Dear Valued Customer” – 12 Steps to Writing a Great Customer Letter
127,828
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How to Assess Quality on Email and Live Chat in the Contact Centre
4,808
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How to Build Customer Trust From the Contact Centre
1,835
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Customer Service Apologies – Keeping Sorry Fresh and Sincere
15,971
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15 Things a Call Centre Agent Should Never Say (But Many Do)
131,108
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Positive statement words including: smile, positive, thanks, pleasure, great, understanding, right, rapport,please,popular, certainly, understanding
Top 25 Positive Words, Phrases and Empathy Statements
2,060,898
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Top Tips for Building Rapport on the Telephone
236,656
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10 Top Tips to Improve Email in the Call Centre
6,011
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10 Best Practices to Improve Live Chat
9,352
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The Best Courtesy Words and Phrases to Use in Customer Service
55,549
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Six of The Best Advisor Behaviours and How Technology Can Develop Them
1,236
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27 Effective Ways to Build Customer Rapport
223,882
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Ten Tips to Provide a Greater Webchat Experience  
5,412
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