Articles about Empathy

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A selection of articles about empathy, one of the most important skills that an agent should have.

Portrait of call center worker accompanied by her team.
The Top 10 Most Important Customer Service Skills
3,510
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frustrated young woman wearing microphone headset dressed in shirt sitting at her workplace at the office,
How to Deal With Difficult Customers
3,469
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Group of business people and software developers working as a team
13 Things Every Contact Centre Advisor Needs to Know
1,051
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16 Apology Statements for Customer Service
15,032
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Customer Journey Mapping: Empathy Maps
649
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Card saying Dear Mr Smith
“Dear Valued Customer” – 12 Steps to Writing a Great Customer Letter
119,325
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How to Assess Quality on Email and Live Chat in the Contact Centre
4,081
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How to Build Customer Trust From the Contact Centre
1,792
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Customer Service Apologies – Keeping Sorry Fresh and Sincere
13,776
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15 Things a Call Centre Agent Should Never Say (But Many Do)
126,322
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Positive statement words including: smile, positive, thanks, pleasure, great, understanding, right, rapport,please,popular, certainly, understanding
Top 25 Positive Words, Phrases and Empathy Statements
2,004,692
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Top Tips for Building Rapport on the Telephone
232,181
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10 Top Tips to Improve Email in the Call Centre
5,393
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10 Best Practices to Improve Live Chat
7,653
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The Best Courtesy Words and Phrases to Use in Customer Service
50,657
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Six of The Best Advisor Behaviours and How Technology Can Develop Them
1,197
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27 Effective Ways to Build Customer Rapport
218,580
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Ten Tips to Provide a Greater Webchat Experience  
5,022
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Words and Phrases an Advisor Should NEVER Say to an Angry Customer
17,294
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What Is Working in a Call Centre Really Like?
257,131
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