Articles about Empathy

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A selection of articles about empathy, one of the most important skills that an agent should have.

A picture of arrows going through a wall
10 Strategies for Overcoming and Handling Objections in Sales
19,728
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“Sorry for the Inconvenience” – How to Offer a Genuine Apology
5,452
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A photo of smiling contact centre advisor making a point
Customer Service Skills: How to Improve Empathy, Active Listening and Knowledge
4,932
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Lots of question marks on multicolour sheets
17 Probing Questions to Improve Your Customer Service
14,511
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How to Handle Contacts From Challenging Customers
5,260
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A photo of a person sticking their tongue out to make a rude gesture
How to Deal With Rude Customers
4,575
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A photo of female Asian supervisor training work with telemarketing customer service agent team in call centre
How to Coach Empathy in the Contact Centre – With Three Training Exercises
7,897
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Portrait of call center worker accompanied by her team.
The Top 10 Most Important Customer Service Skills
6,301
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frustrated young woman wearing microphone headset dressed in shirt sitting at her workplace at the office,
How to Deal With Difficult Customers
5,025
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Group of business people and software developers working as a team
13 Things Every Contact Centre Advisor Needs to Know
1,928
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The word sorry is etched onto a piece of wood, clipped to a clothes line
16 Customer Service Apology Statements
59,883
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Customer Journey Mapping: Empathy Maps
996
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Card saying Dear Mr Smith
“Dear Valued Customer” – 12 Steps to Writing a Great Customer Letter
202,383
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How to Assess Quality on Email and Live Chat in the Contact Centre
9,662
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How to Build Customer Trust From the Contact Centre
2,397
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Customer Service Apologies – Keeping Sorry Fresh and Sincere
25,576
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15 Things a Call Centre Agent Should Never Say (But Many Do)
156,481
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Positive statement words including: smile, positive, thanks, pleasure, great, understanding, right, rapport,please,popular, certainly, understanding
Top 25 Positive Words, Phrases and Empathy Statements
2,391,726
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A photo taken of a woman through a window. She is smiling and on the phone
Top Tips for Building Rapport on the Telephone
264,966
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10 Top Tips to Improve Email in the Call Centre
9,695
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