Articles about Empathy

Next

A selection of articles about empathy, one of the most important skills that an agent should have.

A vector illustration of a person with a speech bubble
2,006
Professional Language for Customer Service
dog rests gently on his master's shoulder while looking the view
1,969
An Action Plan for Customer Empathy
Dog and human sharing empathetic connection
3,783
26 Great Techniques for Showing Real Empathy in Customer Service
A photo of someone holding the letters "EQ"
1,452
Emotional Intelligence FAQs Answered by an Expert
11,405
Rapport Building With Angry Customers – With Examples
A picture of arrows going through a wall
35,587
10 Strategies for Overcoming and Handling Objections in Sales
Apologising for the inconvenience, I'm Sorry
172,237
“Sorry for the Inconvenience” – How to Offer a Genuine Apology
A photo of smiling contact centre advisor making a point
15,318
Customer Service Skills: How to Improve Empathy, Active Listening and Knowledge
Lots of question marks on multicolour sheets
121,693
17 Probing Questions to Improve Your Customer Service
11,573
How to Handle Contacts From Challenging Customers
A photo of a person sticking their tongue out to make a rude gesture
10,896
How to Deal With Rude Customers
A photo of female Asian supervisor training work with telemarketing customer service agent team in call centre
19,876
How to Coach Empathy in the Contact Centre – With Three Training Exercises
Portrait of call center worker accompanied by her team.
9,963
The Top 10 Most Important Customer Service Skills
frustrated young woman wearing microphone headset dressed in shirt sitting at her workplace at the office,
8,067
How to Deal With Difficult Customers
Group of business people and software developers working as a team
3,192
13 Things Every Contact Centre Advisor Needs to Know
The word sorry is etched onto a piece of wood, clipped to a clothes line
130,306
16 Customer Service Apology Statements
1,296
Customer Journey Mapping: Empathy Maps
Card saying Dear Mr Smith
301,239
“Dear Valued Customer” – 12 Steps to Writing a Great Customer Letter
18,409
How to Assess Quality on Email and Live Chat in the Contact Centre
6,174
How to Build Customer Trust From the Contact Centre
36,744
Customer Service Apologies – Keeping Sorry Fresh and Sincere
Call Centre Etiquette What Not to Say
186,218
Call Centre Etiquette: 15 Things You Should Never Say to a Customer
Positive statement words including: smile, positive, thanks, pleasure, great, understanding, right, rapport,please,popular, certainly, understanding
2,849,423
Top 25 Positive Words, Phrases and Empathy Statements
Build Rapport on the Phone for Success
305,773
How to Build Rapport on the Phone
 
Next