Articles - Empathy

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A selection of articles about empathy, one of the most important skills that an agent should have.

2,853
Alternatives to “Sorry for the Inconvenience”
10 Customer Service Behaviours for Contact Centre Agents
1,469
10 Customer Service Behaviours Every Contact Centre Agent Should Have
Sticks with customer loyalty program on an office table.
616
7 Key Ideas for Winning Customer Loyalty
A photo of female Asian supervisor training work with telemarketing customer service agent team in call centre
23,795
How to Coach Empathy in the Contact Centre – With Three Training Exercises
A vector illustration of a person with a speech bubble
3,594
Professional Language for Customer Service
dog rests gently on his master's shoulder while looking the view
2,381
An Action Plan for Customer Empathy
Dog and human sharing empathetic connection
5,817
26 Great Techniques for Showing Real Empathy in Customer Service
A photo of someone holding the letters "EQ"
2,379
Emotional Intelligence FAQs Answered by an Expert
16,102
Rapport Building With Angry Customers – With Examples
A picture of arrows going through a wall
39,932
10 Strategies for Overcoming Objection Handling in Sales
Apologising for the inconvenience, I'm Sorry
196,231
“Sorry for the Inconvenience” – How to Offer a Genuine Apology
A photo of smiling contact centre advisor making a point
19,880
Customer Service Skills: How to Improve Empathy, Active Listening and Knowledge
Lots of question marks on multicolour sheets
161,308
17 Probing Questions to Improve Your Customer Service
14,378
How to Handle Contacts From Challenging Customers
A photo of a person sticking their tongue out to make a rude gesture
13,096
How to Deal With Rude Customers
Portrait of call center worker accompanied by her team.
11,539
The Top 10 Most Important Customer Service Skills
frustrated young woman wearing microphone headset dressed in shirt sitting at her workplace at the office,
9,144
How to Deal With Difficult Customers
Group of business people and software developers working as a team
3,648
13 Things Every Contact Centre Advisor Needs to Know
The word sorry is etched onto a piece of wood, clipped to a clothes line
153,031
16 Customer Service Apology Statements
1,469
Customer Journey Mapping: Empathy Maps
Card saying Dear Mr Smith
328,562
“Dear Valued Customer” – 12 Steps to Writing a Great Customer Letter
21,361
How to Assess Quality on Email and Live Chat in the Contact Centre
6,760
How to Build Customer Trust From the Contact Centre
39,601
Customer Service Apologies – Keeping Sorry Fresh and Sincere
 
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