Articles about Empathy

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A selection of articles about empathy, one of the most important skills that an agent should have.

Dog and human sharing empathetic connection
26 Great Techniques for Showing Real Empathy in Customer Service
2,764
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A photo of someone holding the letters "EQ"
Emotional Intelligence FAQs Answered by an Expert
1,274
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Rapport Building With Angry Customers – With Examples
9,407
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A picture of arrows going through a wall
10 Strategies for Overcoming and Handling Objections in Sales
33,406
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“Sorry for the Inconvenience” – How to Offer a Genuine Apology
152,270
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A photo of smiling contact centre advisor making a point
Customer Service Skills: How to Improve Empathy, Active Listening and Knowledge
13,387
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Lots of question marks on multicolour sheets
17 Probing Questions to Improve Your Customer Service
99,752
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How to Handle Contacts From Challenging Customers
10,284
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A photo of a person sticking their tongue out to make a rude gesture
How to Deal With Rude Customers
9,695
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A photo of female Asian supervisor training work with telemarketing customer service agent team in call centre
How to Coach Empathy in the Contact Centre – With Three Training Exercises
17,551
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Portrait of call center worker accompanied by her team.
The Top 10 Most Important Customer Service Skills
9,106
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frustrated young woman wearing microphone headset dressed in shirt sitting at her workplace at the office,
How to Deal With Difficult Customers
7,516
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Group of business people and software developers working as a team
13 Things Every Contact Centre Advisor Needs to Know
2,967
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The word sorry is etched onto a piece of wood, clipped to a clothes line
16 Customer Service Apology Statements
117,494
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Customer Journey Mapping: Empathy Maps
1,232
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Card saying Dear Mr Smith
“Dear Valued Customer” – 12 Steps to Writing a Great Customer Letter
283,239
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How to Assess Quality on Email and Live Chat in the Contact Centre
16,826
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How to Build Customer Trust From the Contact Centre
5,952
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Customer Service Apologies – Keeping Sorry Fresh and Sincere
35,355
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15 Things a Call Centre Agent Should Never Say (But Many Do)
181,685
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Positive statement words including: smile, positive, thanks, pleasure, great, understanding, right, rapport,please,popular, certainly, understanding
Top 25 Positive Words, Phrases and Empathy Statements
2,763,606
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A photo taken of a woman through a window. She is smiling and on the phone
Top Tips for Building Rapport on the Telephone
298,693
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10 Top Tips to Improve Email in the Call Centre
14,181
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10 Best Practices to Improve Live Chat
37,832
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