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Articles about Empathy

A selection of articles about empathy, one of the most important skills that an agent should have.

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Emotional Intelligence FAQs Answered by an Expert

937

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Rapport Building With Angry Customers – With Examples

6,819

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10 Strategies for Overcoming and Handling Objections in Sales

29,232

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“Sorry for the Inconvenience” – How to Offer a Genuine Apology

102,504

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Customer Service Skills: How to Improve Empathy, Active Listening and Knowledge

11,149

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17 Probing Questions to Improve Your Customer Service

71,867

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How to Handle Contacts From Challenging Customers

8,715

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How to Deal With Rude Customers

8,424

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How to Coach Empathy in the Contact Centre – With Three Training Exercises

13,357

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The Top 10 Most Important Customer Service Skills

8,210

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