Empathy | Call Centre Helper

Articles about Empathy

The Best Courtesy Words and Phrases to Use in Customer Service

4,139

Six of The Best Advisor Behaviours and How Technology Can Develop Them

423

27 Effective Ways to Build Customer Rapport

157,178

Ten Tips to Provide a Greater Webchat Experience

1,029

“Calm Down, Dear…” Words and Phrases an Advisor Should NEVER Say to an Angry Customer

4,478

The Top Qualities for a Contact Centre Advisor

1,063

How to Improve Your Emotional Connection with Customers

1,206

Recorded Webinar – How to Improve Rapport with the Customer

755

The Right Words and Phrases to Say to an Angry Customer

418,528

Only 2% of Contact Centres Say Their Advisors Have Great Levels of Rapport and Empathy

122

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