Articles about Empathy
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Ten Tips to Provide a Greater Webchat Experience  
882
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“Calm Down, Dear…” Words and Phrases an Advisor Should NEVER Say to an Angry Customer
3,762
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The Top Qualities for a Contact Centre Advisor
1,007
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How to Improve Your Emotional Connection with Customers
936
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Recorded Webinar – How to Improve Rapport with the Customer
725
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The Right Words and Phrases to Say to an Angry Customer
396,159
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Only 2% of Contact Centres Say Their Advisors Have Great Levels of Rapport and Empathy
123
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6 Strategies for Objection Handling and Overcoming Objections on the Telephone
2,444
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Word Cloud Saving Positive words and Empathy Statements
Top 25 Positive Words, Phrases and Empathy Statements
1,304,084
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18 Empathy Statements That Help Improve Customer-Agent Rapport
53,406
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The Hapless 13: Phrases That Call Centre Agents Must NEVER Say
3,858
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Recorded Webinar – Building Emotional Intelligence into the Contact Centre
1,027
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Emotional Intelligence
524
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How to Support Employees Handling Emotionally Challenging Calls – With Empathy
6,049
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Recorded Webinar – 10 Ways to Exceed Your Customers’ Expectations
1,510
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Recorded Webinar – Building a Positive Culture in the Contact Centre
1,374
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86% of Contact Centres Crave Empathy and Rapport Building Skills
206
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50 Ideas to Transform Your Contact Centre
3,531
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Best-Practice Ideas for Improving Performance
5,122
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Empathy: The New Way to Connect With Your Customers
278
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