Empathy | Call Centre Helper

Articles about Empathy

16 Apology Statements for Customer Service

6,049

Customer Journey Mapping: Empathy Maps

395

Card saying Dear Mr Smith

“Dear Valued Customer” – 12 Steps to Writing a Great Customer Letter

98,578

How to Assess Quality on Email and Live Chat in the Contact Centre

2,835

How to Build Customer Trust in the Contact Centre

1,473

Customer Service Apologies – Keeping Sorry Fresh and Sincere

9,008

15 Things a Call Centre Agent Should Never Say (But Many Do)

116,616

Top 25 Positive Words, Phrases and Empathy Statements

1,874,041

Top Tips for Building Rapport on the Telephone

221,018

10 Top Tips to Improve Email in the Call Centre

4,295