Articles about Empathy

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A selection of articles about empathy, one of the most important skills that an agent should have.

How to Handle Contacts From Challenging Customers
3,053
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A photo of a person sticking their tongue out to make a rude gesture
How to Deal With Rude Customers
2,601
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A photo of female Asian supervisor training work with telemarketing customer service agent team in call centre
How to Coach Empathy in the Contact Centre – With Three Training Exercises
4,475
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Portrait of call center worker accompanied by her team.
The Top 10 Most Important Customer Service Skills
4,892
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frustrated young woman wearing microphone headset dressed in shirt sitting at her workplace at the office,
How to Deal With Difficult Customers
4,281
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Group of business people and software developers working as a team
13 Things Every Contact Centre Advisor Needs to Know
1,503
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16 Apology Statements for Customer Service
31,910
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Customer Journey Mapping: Empathy Maps
853
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Card saying Dear Mr Smith
“Dear Valued Customer” – 12 Steps to Writing a Great Customer Letter
145,774
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How to Assess Quality on Email and Live Chat in the Contact Centre
6,524
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How to Build Customer Trust From the Contact Centre
2,010
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Customer Service Apologies – Keeping Sorry Fresh and Sincere
20,049
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15 Things a Call Centre Agent Should Never Say (But Many Do)
140,037
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Positive statement words including: smile, positive, thanks, pleasure, great, understanding, right, rapport,please,popular, certainly, understanding
Top 25 Positive Words, Phrases and Empathy Statements
2,183,393
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Top Tips for Building Rapport on the Telephone
246,922
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10 Top Tips to Improve Email in the Call Centre
7,433
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10 Best Practices to Improve Live Chat
12,328
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The Best Courtesy Words and Phrases to Use in Customer Service
66,231
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Six of The Best Advisor Behaviours and How Technology Can Develop Them
1,320
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27 Effective Ways to Build Customer Rapport
239,258
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