Articles about Empathy

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A selection of articles about empathy, one of the most important skills that an agent should have.

The Top 10 Most Important Customer Service Skills
2,806
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How to Deal With Difficult Customers
2,810
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13 Things Every Contact Centre Advisor Needs to Know
1,033
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16 Apology Statements for Customer Service
9,858
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Customer Journey Mapping: Empathy Maps
545
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Card saying Dear Mr Smith
“Dear Valued Customer” – 12 Steps to Writing a Great Customer Letter
109,439
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How to Assess Quality on Email and Live Chat in the Contact Centre
3,401
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How to Build Customer Trust in the Contact Centre
1,627
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Customer Service Apologies – Keeping Sorry Fresh and Sincere
11,420
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15 Things a Call Centre Agent Should Never Say (But Many Do)
122,206
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Top 25 Positive Words, Phrases and Empathy Statements
1,942,082
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Top Tips for Building Rapport on the Telephone
227,086
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10 Top Tips to Improve Email in the Call Centre
4,851
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10 Best Practices to Improve Live Chat
6,053
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The Best Courtesy Words and Phrases to Use in Customer Service
45,646
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Six of The Best Advisor Behaviours and How Technology Can Develop Them
1,140
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27 Effective Ways to Build Customer Rapport
213,199
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Ten Tips to Provide a Greater Webchat Experience  
4,429
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Words and Phrases an Advisor Should NEVER Say to an Angry Customer
15,925
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What Is Working in a Call Centre Really Like?
252,389
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