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About Us
Articles - Empathy
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A selection of articles about empathy, one of the most important skills that an agent should have.
918,123
Empathy Statements for Customer Service
112
What Is Empathy?
984
Start Using AER Statements
162
A Quick Guide to the Feel, Felt, Found Approach
3,137,306
Top 50 Positive Words and Phrases – With Examples
974
3 Steps to Better Understanding Your Customers
19,288
How to Handle Contacts From Challenging Customers
434,664
27 Effective Ways to Build Rapport With Customers
30,331
10 Alternative Ways to Say: “Sorry for the Inconvenience Caused”
19,194
Alternatives to “Sorry for the Inconvenience”
2,574
10 Customer Service Behaviours Every Contact Centre Agent Should Have
682
7 Key Ideas for Winning Customer Loyalty
27,239
How to Coach Empathy in the Contact Centre – With Three Training Exercises
6,330
Professional Language for Customer Service
3,218
An Action Plan for Customer Empathy
7,993
26 Great Techniques for Showing Real Empathy in Customer Service
2,856
Emotional Intelligence FAQs Answered by an Expert
20,489
Rapport Building With Angry Customers – With Examples
43,777
10 Strategies for Overcoming Objection Handling in Sales
209,559
“Sorry for the Inconvenience” – How to Offer a Genuine Apology
25,118
Customer Service Skills: How to Improve Empathy, Active Listening and Knowledge
206,150
Probing Questions to Improve Your Customer Service – With Examples
15,879
How to Deal With Rude Customers
13,120
The Top 10 Most Important Customer Service Skills
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Editor's Pick
Top Call Centre Planning Challenges and How to Handle Them
12 Reasons You Shouldn’t Skip Training in a Short-Staffed Call Centre
How to Build Advisor Confidence
Empathy Statements for Customer Service
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