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Articles about Empathy

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A selection of articles about empathy, one of the most important skills that an agent should have.

Rapport Building With Angry Customers – With Examples
3,540
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A picture of arrows going through a wall
10 Strategies for Overcoming and Handling Objections in Sales
22,819
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“Sorry for the Inconvenience” – How to Offer a Genuine Apology
32,162
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A photo of smiling contact centre advisor making a point
Customer Service Skills: How to Improve Empathy, Active Listening and Knowledge
7,627
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Lots of question marks on multicolour sheets
17 Probing Questions to Improve Your Customer Service
31,611
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How to Handle Contacts From Challenging Customers
6,426
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A photo of a person sticking their tongue out to make a rude gesture
How to Deal With Rude Customers
5,943
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A photo of female Asian supervisor training work with telemarketing customer service agent team in call centre
How to Coach Empathy in the Contact Centre – With Three Training Exercises
9,992
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Portrait of call center worker accompanied by her team.
The Top 10 Most Important Customer Service Skills
7,101
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frustrated young woman wearing microphone headset dressed in shirt sitting at her workplace at the office,
How to Deal With Difficult Customers
5,604
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Group of business people and software developers working as a team
13 Things Every Contact Centre Advisor Needs to Know
2,180
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The word sorry is etched onto a piece of wood, clipped to a clothes line
16 Customer Service Apology Statements
76,692
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Customer Journey Mapping: Empathy Maps
1,051
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Card saying Dear Mr Smith
“Dear Valued Customer” – 12 Steps to Writing a Great Customer Letter
225,340
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How to Assess Quality on Email and Live Chat in the Contact Centre
11,375
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How to Build Customer Trust From the Contact Centre
2,933
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Customer Service Apologies – Keeping Sorry Fresh and Sincere
28,183
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15 Things a Call Centre Agent Should Never Say (But Many Do)
164,332
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Positive statement words including: smile, positive, thanks, pleasure, great, understanding, right, rapport,please,popular, certainly, understanding
Top 25 Positive Words, Phrases and Empathy Statements
2,498,668
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A photo taken of a woman through a window. She is smiling and on the phone
Top Tips for Building Rapport on the Telephone
275,625
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