Recorded Webinar: The Top 5 Contact Centre Strategies

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Filed under - Recorded Call Centre and Customer Experience Webinars, Genesys

Agenda

As mentioned on the webinar Adrian Swinscoe runs a regular podcast programme –

Topics discussed

The latest thinking in contact centre performance
The changing face of customer contact
The multichannel dilemma
What will be the future channel of choice?
The link between happy staff and happy customers
Building in the Voice of the Customer
Getting the Board on-board
Building a business case for a technology refresh
Your tips
Winning tip – “Amazon employ an excellent Customer engagement program where all of their top product owners have to spend time engaged with the customer service teams to understand the impact that their decisions are having on the customer”
Congratulations to Paul40
Interactive Q&A – Live questions from the audience