Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: The Top 5 Contact Centre Strategies

Published On: 28th Jan 2015 10:10 - Modified: 13th Aug 2025

In this webinar we look at the top 5 strategies for improving the contact centre.

Topics Discussed

The latest thinking in contact centre performance

The changing face of customer contact

The multi-channel dilemma

What will be the future channel of choice

The link between happy staff and happy customers

Building in the Voice of the Customer

Getting the Board on-board

Building a business case for a technology refresh

Top tips from the audience

Panellists

Brendan Dykes

Genesys

Adrian Swinscoe

RARE Business

Jonty Pearce

Call Centre Helper

Megan Jones

Call Centre Helper

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

Connect with Megan on LinkedIn

Recorded Webinar: The Top 5 Contact Centre Strategies

Topics Discussed

Panellists

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