Recorded Webinar: The Top 5 Contact Centre Strategies Related Articles Recorded Webinar: 7 Strategies to Boost CX Performance Recorded Webinar: Strategies for Call Monitoring Recorded Webinar: Call Monitoring Strategies Recorded Webinar: 7 Strategies to Improve Staff Retention 1,175 Filed under - Recorded Call Centre and Customer Experience Webinars, Genesys In this webinar we look at the top 5 strategies for improving the contact centre. Topics Discussed The latest thinking in contact centre performance The changing face of customer contact The multi-channel dilemma What will be the future channel of choice The link between happy staff and happy customers Building in the Voice of the Customer Getting the Board on-board Building a business case for a technology refresh Top tips from the audience Panellists Brendan Dykes Genesys Adrian Swinscoe RARE Business Jonty Pearce Call Centre Helper Megan Jones Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Genesys Author: Megan Jones Published On: 28th Jan 2015 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Genesys Recommended Articles Recorded Webinar: 7 Strategies to Boost CX Performance Recorded Webinar: Strategies for Call Monitoring Recorded Webinar: Call Monitoring Strategies Recorded Webinar: 7 Strategies to Improve Staff Retention Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter