Webinar: Self-Service Strategies for your Contact Centre


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Webinar Date - Thursday 13th June 2019 at 14:00pm UK time

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Want to reduce your transactional contact volumes so that you can spend more time handling the challenging queries that mean everything to your customers? Then it’s time to improve the self-service options that you offer to your customers.

In this webinar, we will provide you with a range ideas that will help you to maximise the value of your self-service and reduce workload in the contact centre.

And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the audience and other attendees. We run an interactive chat room in parallel with the webinar.

Panellists

Colin Taylor- Headshot
Colin Taylor
The Taylor Reach Group
Tamsin Dollin- Headshot
Tamsin Dollin
NICE inContact
Jonty Pearce- Headshot
Jonty Pearce
Call Centre Helper

Topics to be discussed

  • Chatbots
  • Customer service apps
  • Website / FAQ improvements
  • Reducing contact volumes
  • Self-service improving advisor engagement
  • Top tips from the audience

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This webinar is brought to you by Call Centre Helper and is sponsored by NICE inContact.

You won't want to miss this exciting webinar.

Click here to register


This webinar is held at 14:00pm UK time, 15:00pm in Paris, 15:00pm in South Africa and 9:00am in New York. A replay facility will also be available.

If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.


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