Recorded Webinar: Self-Service Strategies for your Contact Centre Related Articles Ideas to Improve Customer Self-Service Getting Started With Customer Service Mantras and Vision Statements Recorded Webinar: Self-Service- How to Remove Calls from the Contact Centre Recorded Webinar: Simplify Your Self-Service Strategy 736 Filed under - Recorded Call Centre and Customer Experience Webinars, NICE CXone, Tamsin Dollin Want to reduce your transactional contact volumes so that you can spend more time handling the challenging queries that mean everything to your customers? Then it’s time to improve the self-service options that you offer to your customers. In this webinar, we provided you with a range ideas that will help you to maximise the value of your self-service and reduce workload in the contact centre. Agenda Introductions – Rachael Trickey, Call Centre Helper Colin Taylor, The Taylor Reach Group Click here to view the slides Tamsin Dollin, NICE inContact Click here to view the slides Links: 2019 Global Findings: Business vs. Consumer Customer Experience (CX) Transformation Benchmark Faster Service, Happier Customers: Using Self-Service to Accelerate the Speed of Resolution What’s Wrong with Customer Self-Service? Topics Discussed Chatbots Customer service apps Website / FAQ improvements Reducing contact volumes Self-service improving advisor engagement Top Tips from the Audience Winning tip – We have to remember that Self Service is still about service. If we do not understand our client’s expectations, we will be unable to propose satisfactory self service options and thus they will come back to a live person. I expect that the implementation of a self service option should be constantly adjusted to better meet client expectations – sent in by Denis6. Original Webinar date: June 2019 Panellists Colin Taylor The Taylor Reach Group Tamsin Dollin NICE inContact Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by NICE CXone Author: Rachael Trickey Published On: 12th Jun 2019 - Last modified: 25th Apr 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, NICE CXone, Tamsin Dollin Recommended Articles Ideas to Improve Customer Self-Service Getting Started With Customer Service Mantras and Vision Statements Recorded Webinar: Self-Service- How to Remove Calls from the Contact Centre Recorded Webinar: Simplify Your Self-Service Strategy Related Reports Webinar Replay: Improving Contact Centre Efficiency White Paper: Why You Should Migrate Your Customer Experience Operations Recorded Webinar: Treating Vulnerable Customers Fairly Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter