Recorded Webinar: Customer Feedback Strategies That You Cannot Ignore

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“Survey fatigue”. “Junk mail”. “Spamming”. These terms are now mainstream and are associated with too many organisations.

So many of us are asking the same satisfaction question to customers and we’re turning it into bad practise.

But, what else can we do?

In this webinar, we presented a number of less-invasive strategies to gain actionable feedback, which will better serve your contact centre in providing great customer service.

Agenda

  • Introductions – Jonty Pearce, Call Centre Helper
  • Janette Coulthard, Pole Star Coaching

Click here to view the slides

  • Simon Thorpe, Sabio

Click here to view the slides

Topics Discussed

  • Why your customer feedback strategies are failing
  • The right strategy for your contact centre
  • What are the “silent majority” thinking?
  • Using customer feedback to make positive changes
  • Where can technology help you?
  • Top tips from the audience
  • Winning tip –“Change your scoring to 1 – 9 to ensure accuracy as some customers score 1 instead of 10 by mistake” thanks to Harry6

Original Webinar date: 6th February 2020

Panellists

Janette Coulthard - Headshot
Janette Coulthard
Pole Star Coaching

Simon Thorpe - Headshot
Simon Thorpe
Sabio

Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper

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Author: Rachael Trickey

Published On: 31st Jan 2020 - Last modified: 28th Feb 2023
Read more about - Recorded Call Centre and Customer Experience Webinars,

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