Recorded Webinar: Customer Feedback Strategies That You Cannot Ignore Related Articles 25 Good Customer Feedback Examples Customer Service Feedback: How to Perfect Your Strategy How Often You Should Seek Customer Feedback 16 Contact Centre Technology Innovations That You Can't Ignore 590 Filed under - Recorded Call Centre and Customer Experience Webinars, Sabio “Survey fatigue”. “Junk mail”. “Spamming”. These terms are now mainstream and are associated with too many organisations. So many of us are asking the same satisfaction question to customers and we’re turning it into bad practise. But, what else can we do? In this webinar, we presented a number of less-invasive strategies to gain actionable feedback, which will better serve your contact centre in providing great customer service. Agenda Introductions – Jonty Pearce, Call Centre Helper Janette Coulthard, Pole Star Coaching Click here to view the slides Simon Thorpe, Sabio Click here to view the slides Topics Discussed Why your customer feedback strategies are failing The right strategy for your contact centre What are the “silent majority” thinking? Using customer feedback to make positive changes Where can technology help you? Top tips from the audience Winning tip –“Change your scoring to 1 – 9 to ensure accuracy as some customers score 1 instead of 10 by mistake” thanks to Harry6 Original Webinar date: 6th February 2020 Panellists Janette Coulthard Pole Star Coaching Simon Thorpe Sabio Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Sabio Register Now! Author: Rachael Trickey Published On: 31st Jan 2020 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Sabio Recommended Articles 25 Good Customer Feedback Examples Customer Service Feedback: How to Perfect Your Strategy How Often You Should Seek Customer Feedback 16 Contact Centre Technology Innovations That You Can't Ignore Related Reports Flyer: Wellbeing Starts with Your Workplace Flyer: Placing Interaction Analytics at the Heart of CX Improvement Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter