Recorded Webinar: Customer Feedback Strategies That You Cannot Ignore

“Survey fatigue”. “Junk mail”. “Spamming”. These terms are now mainstream and are associated with too many organisations.

So many of us are asking the same satisfaction question to customers and we’re turning it into bad practise.

But, what else can we do?

In this webinar, we presented a number of less-invasive strategies to gain actionable feedback, which will better serve your contact centre in providing great customer service.

Agenda

• Introductions – Jonty Pearce, Call Centre Helper
• Janette Coulthard, Pole Star Coaching

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• Simon Thorpe, Sabio

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Topics Discussed

• Why your customer feedback strategies are failing
• The right strategy for your contact centre
• What are the “silent majority” thinking?
• Using customer feedback to make positive changes
• Where can technology help you?
• Top tips from the audience
• Winning tip –“Change your scoring to 1 – 9 to ensure accuracy as some customers score 1 instead of 10 by mistake” thanks to Harry6

Original Webinar date: 6th February 2020

Panellists

Janette Coulthard

Pole Star Coaching

Simon Thorpe

Sabio

Jonty Pearce

Call Centre Helper

This webinar was brought to you by Call Centre Helper and is sponsored by Sabio

Author: Rachael Trickey