Recorded Webinar: Customer Feedback Strategies That You Cannot Ignore



417
"Survey fatigue". "Junk mail". "Spamming". These terms are now mainstream and are associated with too many organisations.

So many of us are asking the same satisfaction question to customers and we're turning it into bad practise.

But, what else can we do?

In this webinar, we presented a number of less-invasive strategies to gain actionable feedback, which will better serve your contact centre in providing great customer service.

Agenda

  • Introductions - Jonty Pearce, Call Centre Helper
  • Janette Coulthard, Pole Star Coaching
Click here to view the slides
  • Simon Thorpe, Sabio
Click here to view the slides

Topics Discussed

  • Why your customer feedback strategies are failing
  • The right strategy for your contact centre
  • What are the "silent majority" thinking?
  • Using customer feedback to make positive changes
  • Where can technology help you?
  • Top tips from the audience
  • Winning tip –"Change your scoring to 1 - 9 to ensure accuracy as some customers score 1 instead of 10 by mistake" thanks to Harry6
Original Webinar date: 6th February 2020

Panellists

Janette Coulthard- Headshot
Janette Coulthard
Pole Star Coaching
Simon Thorpe- Headshot
Simon Thorpe
Sabio
Jonty Pearce- Headshot
Jonty Pearce
Call Centre Helper

company logo
This webinar was brought to you by Call Centre Helper and is sponsored by Sabio


Recommended Articles

A photo of four people holding speech bubbles over their faces
25 Good Customer Feedback Examples
A photo of faces being drawn, which represent feedback
Customer Service Feedback: How to Perfect Your Strategy
A picture of cartoon people moving stars
19 Reasons Why Collecting Customer Feedback Is Important for Your Organization
Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.

Choose the content that you want to receive.