Future of the Contact Centre: Transforming the Agent Experience Filed under - Archived Content, NICE CXone What does the future of your contact centre look like? The key to success lies in agent satisfaction. The work your agents do on the front lines directly impacts the customer experience. If you’re planning to join fellow senior contact centre leaders at the Future of the Contact Centre event on 13th February, don’t miss the opportunity to get a 1:1 demo of CXone – our industry-leading contact centre solution – or schedule time for a chat with one of our representatives. Walk away with insights to take your contact centre and agent experience to new heights, including: Tools to make agent onboarding seamless and effective Tips to empower agents to solve complex problems with better tools Strategies to motivate with personalized goals, training and experiences Author: Robyn Coppell Published On: 28th Jan 2020 - Last modified: 18th Feb 2020 Read more about - Archived Content, NICE CXone Related Reports Webinar Replay: Improving Contact Centre Efficiency White Paper: Why You Should Migrate Your Customer Experience Operations Recorded Webinar: Treating Vulnerable Customers Fairly Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter