Employee engagement has remained statistically stable; however, turnover remains a top issue at contact centres today. In fact, 70% of UK contact centres are short–staffed and underresourced. As the competition for top talent increases, what should organisations do to attract and retain the best employees?
Join us on 16 February (9:00am – 2:00pm GMT) in Newcastle as we discuss strategies on how people-first organisations can recruit the right talent, methods to engage and retain top performers, and how investing in the right technology can help solve attrition challenges. Come with ideas, join the conversation, and leave with practical strategies to inspire change.