The Contact Centre Leader’s Guide to Thriving in the Hybrid Era – Webinar

Date: 28 May 2024

Location: Virtual

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The contact centre landscape has shifted, with hybrid working models and advanced technologies like AI now the norm. However, while 50% of agents now work in a hybrid setting, a recent study by Sensee highlights that only 5% of contact centre leaders find it easy to manage agent performance and training in this new environment. This indicates that while the way of working has evolved, leadership approaches haven’t kept up at the same pace. With so many new developments, it can be difficult for leaders to keep their finger on the pulse.

In this insightful webinar, our expert panellists, Danny Wareham and Helen Beaumont Manahan, will provide you with a one-stop guide to driving peak performance in your hybrid contact centre. From leveraging new AI technologies to streamline operations, to engaging and motivating your teams for consistently excellent customer experiences – whether they’re in the office or remote.

You’ll learn:

• Strategies to boost team engagement, productivity and wellbeing in a hybrid environment
• How to leverage AI-powered technologies like speech analytics to optimise hybrid operations (Rich)
• Best practices for delivering excellent and consistent customer experiences regardless of where your agents are located

Don’t miss this opportunity to bridge the hybrid gap. Join us on 28th May as our experts guide you through navigating the hybrid landscape, so you can confidently lead your contact centre to new heights in this era of dispersed teams.

Register Now!