ICMI Contact Center Expo & Conference Related Articles Call Center Metrics: Examples, Tips & Best Practices 4 AI & CX Myths We Debunked in 2023 What is Call Centre Shrinkage and How to Calculate It? What is a Customer Satisfaction Score (and How to Calculate CSAT) Filed under - Call and Contact Centre Events Date: 21 October to 24 October 2024 Location: Orlando, Florida Register Now Get insights on mastering critical topics and issues affecting the contact center straight from the practitioners who are getting it done. ICMI’s Contact Center Expo is the last industry event of the year and the perfect opportunity to end the year strong while building momentum for the new year. Don’t miss your chance to join key players as they showcase their cutting-edge tech to hundreds of contact center and customer service leaders. Register Now! Author: Robyn Coppell Published On: 22nd Dec 2023 - Last modified: 27th Mar 2024 Read more about - Call and Contact Centre Events Recommended Articles Call Center Metrics: Examples, Tips & Best Practices 4 AI & CX Myths We Debunked in 2023 What is Call Centre Shrinkage and How to Calculate It? What is a Customer Satisfaction Score (and How to Calculate CSAT) Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter