ICMI’s Contact Center Expo: A Digital Experience Related Articles Call Center Metrics: Examples, Tips & Best Practices 6 Solutions to Make Your Digital Strategy Sizzle What is Call Centre Shrinkage and How to Calculate It? Definition: Contact Centre Jargon and Terminologies Filed under - Call and Contact Centre Events Date: 15 May 2024 Location: Virtual Register Now With rapid change affecting contact centers more than ever before, there’s one thing call center professionals can be sure of: the knowledge you gain at ICMI’s Contact Center Expo: A Digital Experience will help you move your contact center forward. Here, you will find sessions, roundtables and resources covering both the latest industry topics, from chatbots to remote onboarding to metrics, and the insights you seek on essential areas, including WFO and leadership, to ensure you deliver on your business’ strategic goals. Register Now! Author: Robyn Coppell Published On: 22nd Dec 2023 - Last modified: 27th Mar 2024 Read more about - Call and Contact Centre Events Recommended Articles Call Center Metrics: Examples, Tips & Best Practices 6 Solutions to Make Your Digital Strategy Sizzle What is Call Centre Shrinkage and How to Calculate It? Contact Centre Jargon and Terminologies Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter