injixo will be demonstrating the latest features of their cloud workforce management offering at the National Best Practice Seminar 2014.
The company will present their most recent innovations – available as part of their award-winning solution – at the Professional Planning Forum event in Liverpool.
- injixo Forecast – The fully automated real-time data processing and forecasting engine that handles phone calls, social media and other business drivers. Designed to enable demand-oriented staff planning, it provides continually updated forecasts with minimal user effort.
- injixo Act – The intra-day management application that tracks and predicts KPIs such as service level, enabling call centre supervisors to maintain service quality at the desired level throughout the day.
- injixo Me – The agent self-service portal that works on any device. Agents can view their shifts, request holidays, swap shifts, bid for shifts and get reminders that drive schedule adherence – all from their iPhone, iPad or Android device.
The National Best Practice Seminar 2014 is being held at Aintree Racecourse in Liverpool on 16th October.
While the Seminar is an event for members of the Professional Planning Forum, injixo is able to offer a free pass to non-members.
For more information about injixo, visit their website.
Author: Megan Jones
Published On: 8th Oct 2014 - Last modified: 12th Dec 2018
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