Intermedia Expands Free International Calling Zone

Phone call concept with speech bubble and phone
Filed under - Contact Centre News

Intermedia Cloud Communications has announced the expansion of free international calling to up to 33 countries for North America-based Intermedia Unite users.

This expansion aims to offer greater flexibility and cost-savings to businesses with global commercial relationships, enabling easier connections in a hybrid work world while enhancing overall engagement and productivity.

Named the Best Overall Business Voice-over-IP system (VoIP) by PC Magazine, Intermedia Unite is the cloud-based communication and collaboration solution that helps businesses achieve more productive, efficient employee collaboration and deliver more informed and responsive customer care and support. Backed by 99.999% uptime service level agreements (SLAs) and 24/7 J.D.

Power-certified technical support, Unite users enjoy voice, video conferencing, team chat, file sharing and backup, as well as call queues, active call routing, contact directories, and many more contact center features. All are delivered and experienced on one highly reliable, secure, and deeply integrated platform.

With this latest development, users in North America will be able to place free outbound calls to up to 33 countries (depending on the version of Unite that is licensed by the user).

This expansion will be implemented based on users’ licenses, ensuring seamless access to international communication options without incurring extra charges.

With the expansion of free international calling, Intermedia enables:

  • Cost-Savings for Businesses: With the ability to place free calls to an extensive range of countries, businesses can substantially reduce their communication expenses;
  • Easier Connectivity to Customers and Partners Across the Globe: As organizations grow, this expansion provides a seamless and cost-effective means for North American businesses to connect and communicate with colleagues, clients, and partners across the globe; and
  • Increased Engagement and Productivity: By removing communication barriers, businesses can foster better collaboration and engagement among teams, resulting in enhanced productivity and more efficient workflows.

Intermedia Cloud Communications is committed to providing innovative solutions that empower businesses with advanced communication capabilities. The company’s dedication to meeting the evolving needs of its customers is exemplified in this strategic move to expand free international calling.

“We are thrilled to offer our North America-based Intermedia Unite users the opportunity to place free calls to more people around the world through our expanded free international calling zone,” said Mark Sher, Senior Vice President of Product Marketing at Intermedia.

“At a time when it seems everything is getting more expensive and businesses are spending more, Intermedia is committed to providing more value for our customers.

This enhancement reinforces our focus on delivering cost-effective and efficient communication solutions that align with the changing landscape of the modern workplace.”

The expanded free international calling zone is scheduled to be rolled out to eligible users starting today.

Calls to premium phone numbers (fixed or mobile) and other high-cost areas in the countries included in the free international calling zone will not be free and will be charged on a pay-per-use basis.

Author: Robyn Coppell

Published On: 5th Oct 2023
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