MaxContact Empowers Resellers to Capture Booming CCaaS Market

Closeup of people shaking hands - partnership concept

MaxContact has announced its plans to achieve double-digit growth by launching an indirect partner model.

Aimed at supporting telecoms resellers, the model will allow partners to bridge their technology-capability gap by tapping into the rapidly growing contact centre market with a flexible, feature-rich, and competitively priced solution.

Howard Watson, Sales Director at MaxContact and channel partner expert, says, “We’re excited to officially unveil our partner model at MaxContact.

“With a proven track record of tackling complex requirements and a platform continuously evolving to meet industry demands, MaxContact is the ideal partner for resellers seeking to capture a significant share of the CCaaS market.

“Our commitment to delivering a high-value product with an exciting AI-led roadmap, exceptional customer service, and dedicated support will ensure our partners’ success.”

The global CCaaS market is poised for exponential growth, with a projected market worth of $19.8 billion by 2031.

This surge is driven by two key trends: the rising demand for seamless omnichannel customer support and the increasing number of businesses outsourcing contact centre operations to optimize costs. As a result, this multi-billion-dollar market presents a wealth of opportunities for technology resellers to capitalize on.

However, many resellers currently face limitations from existing vendor programmes that offer restricted customization options, high pricing structures, and inadequate support. This hinders the ability to fully take advantage of the potential in the CCaaS market.

MaxContact has stepped up to offer a solution to this problem. MaxContact’s founders worked together for over ten years at a contact centre solution reseller.

They saw organizations become increasingly frustrated with providers that over-promised and under-delivered on features, support and resilience.

Determined to enhance the employee and customer experience, MaxContact was formed, and its own CCaaS product was developed. Eight years later, the business has grown to 70+ staff and has become one of the fastest-growing contact centre vendors in the UK.

MaxContact’s Partner Programme Offers:

  • Tailored Solutions: Cater to your clients’ unique needs with an adaptable platform and bespoke integration capabilities. No more forcing customers into cookie-cutter solutions.
  • Competitive Margins: Enjoy attractive margins and flexible pricing models to win more deals and boost profitability.
  • Unrivalled Support: Leverage a dedicated UK-based support team for presales, implementation, and ongoing technical support. MaxContact is there to help you close deals and deliver success.
  • Direct Access to Leadership: Get strategic guidance and support directly from our senior team. Shape the future of the MaxContact product; we value your partnership and input.
  • Proven Track Record: Trust in our 20+ years of industry experience and commitment to innovation. We’re here for the long haul.

Ben Booth, CEO at MaxContact says, “We understand the challenges resellers face in a crowded CCaaS market. That’s why we’ve built our program with them in mind. We offer the flexibility, pricing, and support they need to differentiate themselves, win more deals, and grow their business.”

Join the MaxContact Partner Program Today! Visit MaxContact’s Partner Page to Learn More.

This blog post has been re-published by kind permission of MaxContact – View the Original Article

For more information about MaxContact - visit the MaxContact Website

About MaxContact

MaxContact MaxContact is customer engagement software that goes above and beyond to build smarter customer experiences. Our platform is packed with powerful features, accessible for businesses large and small, and ensures organisations can operate compliantly.

Read other posts by MaxContact

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Author: MaxContact

Published On: 4th Mar 2024 - Last modified: 12th Mar 2024
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