The Leading Contact Centre Magazine

Movers and Shakers

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This month we bring you news from Plantronics, Calabrio and Serenova.

Plantronics Announces New EMEA Leadership Team

Plantronics have announced that Paul Clark, VP & EMEA Managing Director, will be expanding his role to oversee both Plantronics and Polycom sales teams as Senior Vice President – Europe, Middle East and Africa.

He will manage the joint sales business, spanning voice, video, content, and cloud solutions for customers as they work, share, collaborate, and play.

“Paul Clark’s industry and business management experience makes him ideal to head up the combined sales business for Plantronics and Polycom in EMEA,” said Jeff Loebbaka, Executive Vice President, Global Sales, Plantronics.

“He will bring standardisation to sales, which will ensure we meet or exceed all of our partners and customers expectations.”

Clark has been with Plantronics for nearly 25 years, holding the position of EMEA Marketing Director for the first 10 years, and then overseeing European Product Management before moving into various sales leadership roles.

“It’s an exciting time to be in the UC and collaboration industry. With the growth of new workspaces and dispersed collaboration showing no signs of abating, there are huge opportunities for us, our partners and end users,” said Paul Clark, Senior Vice President – Europe, Middle East and Africa.

Paul Clark

“The combination of Plantronics and Polycom gives us one of the largest portfolio of communications devices with a breadth of capabilities to meet our customers’ needs.”

“We are here to tame the communication chaos and enable people to just focus on what they need to be doing, by delivering easy, intuitive and consistent experiences for people connecting from any device, location or UC cloud platform.”

To find out more about Plantronics, visit:

Calabrio Hires First Chief Revenue Officer

Calabrio has hired John Norton as Chief Revenue Officer. In this executive leadership role, Norton is responsible for driving global revenue growth and building a world-class sales culture.

Thomas Goodmanson

“We are excited to welcome John to our team to lead our global sales strategy,” said Tom Goodmanson, President and CEO at Calabrio.

“I have known John for many years through his work in our ecosystem, and I have long been impressed with his passion for results and ability to motivate teams.”

“He knows our business and what it takes to make customers successful—this is a great fit as we gear up for another year of aggressive growth and opportunity in 2019.”

Norton joins Calabrio with more than 30 years of experience in the technology industry. Most recently, he was Senior Vice President, Growth, at ConvergeOne, a leading global IT services provider and Calabrio partner, where he drove strategic technology solutions and managed services growth within the business.

“As a Calabrio partner, I witnessed first-hand the company’s customer-focused culture and consistent delivery of real, measurable benefits,” said Norton.

“Now I’m thrilled to be in a position to build on Calabrio’s success. We bring tremendous value to customers through our innovative, AI-powered analytics that provide visibility to customer data like never before. I can’t wait to get out there and tell this powerful story.”

The appointment of Norton builds on a year of momentum for Calabrio, including a follow-on investment from KKR and management enhancements to Calabrio ONE.

To find out more about Calabrio, visit:

Serenova Appoints New SVP of Cloud Operations

Serenova has announced that Eric Wang has joined the company as Senior Vice President of Cloud Operations.

As part of the Serenova leadership team, Eric will be responsible for continuing to grow and evolve Serenova’s operational backbone as the company’s leading CCaaS platform continues to accelerate in market adoption.

A core building block of Serenova is to provide a cloud-based solution that is the most reliable in the industry. Eric’s role is instrumental in delivering on that promise to customers. He will also guarantee that Serenova continues to deliver exceptional customer service with every deployment.

“Eric’s ability to methodically cultivate and scale a team, build a SaaS-based ecosystem and grow a business makes him the ideal addition to our leadership team,” said John Lynch, CEO of Serenova.

“Over his career, Eric has proven himself as an accomplished operations leader, growing and evolving operations teams as business requirements changed over time.”

“Most importantly, with a long, dedicated history in cloud, Eric will play a key role in scaling our business as we continue to experience unprecedented momentum and demand.”

Eric has a more than 20-year history of driving and supporting all aspects of technology operations for various types of businesses. He has an established reputation for leading and managing all facets of SaaS private and public application/infrastructure solutions.

Eric Wang

Eric Wang

“Serenova has proven itself as a company at the forefront of cloud contact centre innovation and I’m thrilled to be part of a company that is experiencing such a huge momentum swing,” said Eric.

“As demand for Serenova’s cloud-based solution expands, I am committed to putting the customer in the centre of all decisions we make. Serenova has built a world-class team and I am pleased to join, helping to guide and grow the company by furthering the stability and reliability necessary to Serenova’s footprint nationwide.”

To find out more about Serenova, visit:

Published On: 21st Feb 2019
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