Movers and Shakers


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Here we share news from Cyara, 8×8, and Calabrio.

Calabrio Appoints CEO to Lead the Company in Its Next Stage of Growth

Calabrio has appointed Kevin Jones as CEO. Kevin succeeds Tom Goodmanson, Calabrio’s current CEO, who is leaving after successfully leading the company for the past 15 years.

With more than 30 years of experience in the technology industry, Jones has built a successful track record driving significant business transformation. He has held key leadership roles across a variety of technology services companies, including Rackspace Technology, Dell, and HP.

At Rackspace Technology, Jones led a team that grew the company from $2 billion to $3 billion in annual revenue by building and scaling a public cloud business, introducing new products, and expanding geographically. He is a passionate advocate for employee engagement, diversity and inclusion, and believes that people and culture are a key differentiator in business.

“I am honoured and excited to the take the helm of a company that continues to pave the way in empowering contact centres as brand guardians, and enriches everyday customer interactions to drive improved business outcomes,” said Kevin Jones.

“I look forward to guiding Calabrio into its next phase of strategic growth as we expand our efforts to optimize the contact centre customer experience.”


Cyara Appoints New VP Products and VP Growth Marketing

Cyara has appointed Max Lipovetsky to the role of VP Products and Russ Hellmann to VP Growth Marketing, as it accelerates its global foothold.

With over 20 years’ experience in the contact centre and IVR industry, Max Lipovetsky brings a wealth of knowledge as Cyara’s VP Products. In 2003, Max co-founded Global Speech Networks and brought to market one of the first SaaS contact centre clouds. Max will be instrumental in guiding Cyara through its next stage of product innovation, including the fast-evolving role of AI in testing.

Max Lipovetsky, VP Products, said, “Cyara brings agility and accelerated innovation to CX, turbo-charging businesses that are driven to create the best possible experiences for their customers.

“Cyara does this through CX Assurance, a product category it has created almost single-handedly on a global scale. With its history of innovation and an organizational platform built for growth, I’m incredibly excited to be joining Alok and the team.”

Russ Hellmann joins Cyara in the newly created role of VP Growth Marketing. He will be responsible for developing a centralized capability for regional teams that will enable customer acquisition and partner activation. Russ will lead four strategic pillars of growth – Global Programmes, Digital Marketing, Field Marketing and Partner Marketing – which, together, will play an influential role in planning, building and activating campaigns that will enable Cyara to scale at speed.

Russ Hellmann, VP Growth Marketing, said, “CX is both an art and a science – and only Cyara can measure, test and optimize for both. As the rapid and fundamental shift to the cloud continues, ensuring every facet of the CX journey is seamless has become paramount for success.

“With Cyara’s comprehensive assurance capabilities, expansive global partnerships and passionate people, I’m thrilled to be joining a fast-growing category leader that is pushing and redefining boundaries.”


8×8 Appoints Regional Vice President EMEA – Channel Sales

8×8 has appointed Claire Snow as Regional Vice President EMEA, Channel Sales. Claire’s role will see her work closely with 8×8’s growing number of partners, ensuring a strong match between them and 8×8 to deliver channel and customer needs.

With more than 20 years of experience in the communications industry and possessing a strong reputation for managing and developing client relationships, Claire will use her extensive sales and commercial knowledge obtained from a variety of roles, market sectors and via direct and indirect channels to identify opportunities.

Claire Snow, Regional Vice President EMEA, said: “Channel partnerships are vital to the success of 8×8 and I look forward to developing our relationships and results further. There’s still so much we can do with our channel.

“What impresses me here is that at every level of 8×8 we are all about building solid relationships, and that plays to my strengths and also demonstrates that we are committed to our channel strategy.

“With the right relationships we can ensure that we know exactly what our channel partners want and need. From there we can build the right models for them because channel business is never a case of ‘one size fits all’; each partner brings its own unique value around our proposition.

“Our job is to find the balance between helping partners showcase that value whilst maintaining a model and business offering that is not so bespoke it cannot scale.”

Published On: 19th Jan 2023 - Last modified: 24th Jan 2023
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