This month we bring you news from Diabolocom, GCI and EvaluAgent.
Diabolocom Appoints Patrice Orenes-Lerma as Marketing Director
Patrice Orenes-Lerma joins Diabolocom at a time of international growth following the opening of its first London office at the end of last year.
As Marketing Director, Patrice will support the ongoing growth of the company, particularly within Europe through Diabolocom’s various bases in France, the United Kingdom, Spain and Germany.
Patrice brings with him a wealth of experience, having spent the last 15 years in senior digital transformation and marketing positions serving clients across the globe.
In his new role, Patrice will oversee all international marketing activity for Diabolocom.
“I am very pleased to be joining Diabolocom at this exciting time of growth for the company,” said Patrice.
“Diabolocom is a forward-thinking organisation that is really making a difference in the contact centre marketplace and I am delighted to be a part of their exciting future plans.”
To find out more about Diabolocom, visit: www.diabolocom.com
GCI Name Patrick De Smedt as Non-Executive Chairman
GCI has appointed ex Microsoft veteran Patrick De Smedt as Non-Executive Chairman, bringing 35 years of technology-sector experience with him.
Patrick joined Microsoft in 1983, when it was a mere 200 employees, and went on to become one of the founders of Microsoft Europe.
Patrick De Smedt said: “The market is still at the early stages of outsourcing mission-critical systems and IT infrastructure, with consumers, brands and government bodies quickly becoming aware of the real benefits available.”
“I look forward to working with both Adrian and Mayfair Equity Partners again to realise the business’s vision.”
Adrian Thirkill, CEO of GCI, says: “We’re looking forward to working with Patrick as we begin an exciting new phase in GCI’s growth story.”
“As one of Microsoft’s key UK partners, Patrick’s experience aligns perfectly to what we need as a business.”
The appointment sees current Chairman Wayne Martin step down from the role but remain on the GCI board. This follows Wayne having successfully overseen Mayfair Equity Partners (“Mayfair”) taking a majority stake in the business.
Commenting on the appointment, Mayfair Partner Waqqas Ahmad said: “Wayne has built a thriving business and leaves a proud legacy which we know Patrick will help build on.”
“We have worked with Patrick successfully on a number of businesses across the sector over the years and his experience at guiding enterprise-level strategy, and his deep industry connections, will be of invaluable support to GCI as it enters its next phase of growth.”
To find out more about GCI, visit: www.gcicom.net
EvaluAgent Appoints New Business Development Director
EvaluAgent has signalled its ambitious expansion plans with the appointment of Dianne Moralee as its new Business Development Director.
Moralee, who took up the position at the beginning of March, has over 25 years’ experience in B2B software sales and hopes to use that knowledge to help EvaluAgent expand after a number of recent contract wins within the utilities, energy and financial services sectors.
“It’s really exciting for me to be part of a very experienced team at EvaluAgent,” said Dianne Moralee.
“I’ve joined at a time when the whole company is engaged and focused on delivering the best quality assurance platform on the market to those contact centres who take customer experience and compliance seriously.”
“I am surrounded by industry experts who are already giving me some very useful insights into what customers need, and how our bespoke mix of intuitive software and support can help EvaluAgent’s customers achieve their, sometimes very ambitious, goals!”
EvaluAgent CEO Jaime Scott adds: “We’ve been working hard to ensure we have a very secure technology platform that is the perfect fit for contact centres with circa 100 to 1,500 staff.”
“Over the past 6 months, we’ve developed a broad range of new features and functionality that address our customers’ quality and compliance challenges.”
“I’m looking forward to working closely with Dianne to achieve our own, very ambitious, goals.”
To find out more about EvaluAgent, visit: www.evaluagent.com