This month we bring you news from Rostrvm Solutions, Diabolocom and EvaluAgent.
Diabolocom appoints Mercedes Barbuti as Sales Director for the UK and Ireland
Diabolocom is delighted to welcome Mercedes Barbuti as its new Sales Director for the UK and Ireland, who will assist the company’s rapid expansion as it enters new markets.
Mercedes will be tasked with supporting Diabolocom’s development in the UK and Ireland by building strategic alliances and expanding the company’s already impressive client roster.
Mercedes says: “I am thrilled to be joining Diabolocom as it is growing at an incredible rate and working with high-profile brands to enhance their customer experience.”
“I am looking forward to utilising my skills in digital solutions and enterprise sales in order to acquire new customers and partners for the company”
Frédéric Durand, founder and CEO at Diabolocom, said: “This has been an exciting year of expansion for Diabolocom as we celebrated launching in the UK and seeing our relationships with brands such as PhotoBox and Decathlon Pro flourish.”
“We are looking forward to growing our client list, and Mercedes’ expertise in new business strategies and talent for developing personal, long-lasting relationships with clients was central to her appointment as our new Sales Director.”
To find out more about Diabolocom, visit: www.diabolocom.com
Paul Andrews joins Rostrvm Solutions
Rostrvm continues to grow and is pleased to welcome Paul Andrews, Business Development Manager, to our talented call handling and contact centre software team.
Paul has over nine years’ experience in the contact centre industry, including account management roles with established telecommunication technology providers, so he understands the complexities and challenges involved.
Paul will be out and about explaining how rostrvm provides inbound, outbound and performance management solutions which meet the changing needs of modern organisations.
He says, “I joined Rostrvm because the product has an overriding advantage – it works with any system, whether that’s on-site, private cloud, service cloud etc. … so there are no limits to what it can do. It’s a high-quality, agile product and, because the team here developed it and continue to innovate new features, they come up with effective answers that last the test of time – not just sticking plasters.”
Peter Brown, Director at Rostrvm Solutions, commented, “Paul’s appointment comes at an exciting time, where our technology is enabling businesses to embrace change with confidence and provide the right services to contacts and customers, as well as manage costs efficiently.”
To find out more about Rostrvm Solutions, visit: www.rostrvm.com
EvaluAgent appoints new Business Development Director
EvaluAgent has signalled its ambitious expansion plans with the appointment of Dianne Moralee as its new Business Development Director.
Moralee, who took up the position at the beginning of March, has over 25 years’ experience in B2B software sales and hopes to use that knowledge to help EvaluAgent expand after a number of recent contract wins within the utilities, energy and financial services sectors.
“It’s really exciting for me to be part of a very experienced team at EvaluAgent,” said Dianne Moralee.
“I’ve joined at a time when the whole company is engaged and focused on delivering the best quality assurance platform on the market to those contact centres who take customer experience and compliance seriously.”
“I am surrounded by industry experts who are already giving me some very useful insights into what customers need, and how our bespoke mix of intuitive software and support can help EvaluAgent’s customers achieve their, sometimes very ambitious, goals!”
EvaluAgent CEO Jaime Scott adds: “We’ve been working hard to ensure we have a very secure technology platform that is the perfect fit for contact centres with circa 100 to 1,500 staff.”
“Over the past 6 months, we’ve developed a broad range of new features and functionality that address our customers’ quality and compliance challenges.”
“I’m looking forward to working closely with Dianne to achieve our own, very ambitious, goals.”
To find out more about EvaluAgent, visit: www.evaluagent.com