Movers and Shakers

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Here we share news from Sabio, Genesys, and 8×8.

Sabio Group Appoints New Managing Director for Iberia

Gabrial Rodriguez Seilhan takes on the role four years after joining the company following the acquisition of Team Vision, where he served as General Manager.

Since then, he has held several key roles within the Sabio Group, most recently where he was instrumental in strengthening relations with strategic partners such as Avaya, Genesys, Verint and Twilio.

Rodriguez’s experience from Team Vision, combined with his various roles at Sabio, provides him with in-depth knowledge of not only the Spanish CX sector, but the wider European CX landscape.

He will now spearhead Sabio’s growth across Iberia, driving the expansion of the Group’s customer base through initiatives like its ‘Top 100’ program.

Andy Roberts, CEO of Sabio Group, said: “Gabriel has consistently demonstrated his leadership capabilities across various roles in the company and has a proven track record of success and delivering growth during his period with the Group. “

Ioan MacRae, Chief Revenue Officer at Sabio, added: “Gabriel brings a wealth of leadership experience and a passion for customer success.”

Gabriel said: “I am honoured to take on this new role at such an exciting time for Sabio and the wider CX industry in general. Iberia represents a key growth market for us, and I look forward to building on the strong foundations we have laid in recent years.

My priority is to continue delivering the very best CX solutions and services to our customers across Iberia, by working hand-in-hand with my amazing colleagues and our strategic partners.”

Genesys Appoints Senior Vice President, Regional Sales Leader for EMEA

Daniel Bailey has joined Genesys as senior vice president and regional sales leader of Europe, Middle East and Africa (EMEA).

Bailey brings over 20 years of experience in cloud solutions sales across large organisations operating at scale.

His expertise in transformation and growth will support Genesys as the company continues its business momentum.  Prior to joining Genesys, Bailey served as vice president of EMEA at Amplitude for three years, overseeing efforts that achieved impressive annual growth.

Bailey also worked with Salesforce and Zendesk in their early years of business, helping to secure major wins and establish the brands’ reputations as trusted advisors to organisations across EMEA today.

Commenting on his new role, Bailey said, “This is an exciting time to join Genesys. There is an undeniable market shift taking place today as companies increasingly realise the impact customer experience has on revenue and profitability.

With its leading AI-powered experience orchestration capabilities, Genesys is at the forefront of transforming this industry by enabling best-in-class customer and employee experiences that help organisations of any size and type all over the world drive loyalty and business outcomes that lead to long-term success.” 

8×8 Appoints New Chief Marketing Officer

8×8 has appointed contact center and growth marketing leader Bruno Bertini as Chief Marketing Officer (CMO).

Reporting directly to CEO Samuel Wilson, Bertini will be responsible for developing and driving the company’s comprehensive global marketing strategy to raise market awareness and accelerate demand and growth opportunities.

Bertini is a recognized technology marketing executive with over 15 years of experience in the contact center and customer experience industry. He most recently served as Global Vice President of Demand Generation and Growth Marketing at Freshworks, where he was responsible for driving market expansion and revenue growth. Before joining Freshworks, Bertini spent more than eight years as a marketing executive at Genesys where he held multiple leadership roles including Global Vice President, Partnerships, Alliances and Ecosystem Marketing and Global Vice President of Americas Revenue and Growth Marketing.

“Marketing is always more fun when there’s a great story to showcase, especially as organizations look to drive operational efficiencies, improve productivity, and enhance customer experiences,” said Bertini.

“8×8’s single-vendor cloud contact center and unified communications platform, combined with its commitment to innovation, growth, and exceptional customer service, provides the engine that will allow us to tell a compelling story and highlight its incredible value proposition to both our customers and the industry.”

Author: Rachael Trickey

Published On: 17th Jan 2024
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