Movers and Shakers March 2026

Here we share news from Calabrio, NICE and Content Guru

New Director of Policing at Content Guru

Content Guru has appointed Andy Day as Director of Policing, a new role focused on expanding its work with UK police forces and supporting the shift to cloud-based contact systems. He will lead a specialist team working with forces to improve resilience and modernise how the public engages with policing services.

Andy brings more than 30 years of experience in policing and public safety technology, including senior roles in contact management at Hampshire and Isle of Wight Constabulary and Thames Valley Police, as well as a recent position in business development at Sopra Steria.

“Cloud communication platforms are transforming police public contact as forces move away from risky legacy on-premises technologies and suppliers,” commented Andy Day, Director of Policing, Content Guru.

“Forces are often wary of migrating to the cloud, but the risks associated with outdated legacy technologies are now just too high to ignore. I’m looking forward to working with forces to unlock their potential and helping them to provide the best services to the public.”

Content Guru Appoints Masakatsu Yoneda as Japan Country Manager

Content Guru has appointed Masakatsu Yoneda as Japan Country Manager, as the company looks to expand its AI-driven customer experience services in the region.

Based in Tokyo, Yoneda brings more than a decade of experience as a Country Manager in Japan, alongside a background in technology and communications.

“We’re very excited to welcome Yoneda-san on board. He joins us at a very exciting time, as AI starts to transform the CX marketplace,” explained Sean Taylor, CEO at Content Guru. “With his knowledge, energy, and drive, he will bring a lot to our customers and to our team.”

“I am delighted to be joining the company at a time of significant expansion,” explained Masakatsu Yoneda, Country Manager, Japan, at Content Guru.

“It is an exciting time to be joining Content Guru, and it is a privilege to work with our current and expanding customer base, as they leverage storm to deliver best-in-class CX during every interaction.”

Calabrio Appoints Carl Gillert as Chief Financial Officer

Calabrio has recently named Carl Gillert as its new Chief Financial Officer (CFO), where he will lead the company’s global finance, accounting, and enterprise digital services operations.

Gillert brings over two decades of experience in financial strategy, planning, and operations within private equity-backed technology firms. His background includes expertise in financial planning and analysis, revenue operations, mergers and acquisitions, and treasury management.

Previously, Gillert served as CFO at Litera, overseeing financial strategy and business growth. He also held a leadership role at Exostar, a cybersecurity and secure collaboration firm, where he contributed to financial initiatives that strengthened the company’s SaaS offerings.

Dave Rhodes, CEO, said, “We are thrilled to welcome Carl to the team. His expertise in financial strategy, operational excellence, and value creation will be instrumental as we accelerate our innovation and growth.“

NICE Appoints Scott Russell as New CEO

NICE announced the appointment of Scott Russell as the company’s new Chief Executive Officer, effective January 1, 2025.

He will succeed Barak Eilam, who retired at the end of 2024 after more than a decade as CEO and 25 years with the company.

Scott Russell brings over 25 years of experience in the enterprise software industry, including a 14-year tenure at SAP. Russell will be based in NICE’s Hoboken, NJ, office.

David Kostman, Chairman of the Board of Directors, said: “We are thrilled to welcome Scott as the new CEO of NICE. I am confident that Scott’s background, personality, energy, and drive will take NICE to new heights as we continue to execute on our platform strategy leveraging cloud, digital and AI.”

Scott Russell shared: “I am honoured to take on the role of CEO at such an exciting time for NICE. I look forward to working with the talented team at NICE to continue to build on the heritage and success NICE has had over the last decade and lead the company into its next phase of growth.”

Author: Robyn Coppell
Reviewed by: Jo Robinson