This month we bring you news from Rostrvm Solutions, Diabolocom and EvaluAgent.
Paul Andrews joins Rostrvm Solutions
Rostrvm continues to grow and we’re pleased to welcome Paul Andrews, Business Development Manager, to our talented call handling and contact centre software team.
Paul has over nine years’ experience in the contact centre industry, including account management roles with established telecommunication technology providers, so understands the complexities and challenges involved.
Paul will be out and about explaining how rostrvm provides inbound, outbound and performance management solutions which meet the changing needs of modern organisations.
He says, “I joined Rostrvm because the product has an overriding advantage – it works with any system, whether that’s on-site, private cloud, service cloud etc … so there are no limits to what it can do. It’s a high-quality, agile product and, because the team here developed it and continue to innovate new features, they come up with effective answers that last the test of time – not just sticking plasters.”
Peter Brown, Director at Rostrvm Solutions, commented, “Paul’s appointment comes at an exciting time, where our technology is enabling businesses to embrace change with confidence and provide the right services to contacts and customers, as well as manage costs efficiently.”
To find out more about Rostrvm Solutions, visit: www.rostrvm.com
Diabolocom appoints Patrice Orenes-Lerma as Marketing Director
Patrice Orenes-Lerma joins Diabolocom at a time of international growth following the opening of its first London office at the end of last year.
As Marketing Director, Patrice will support the ongoing growth of the company, particularly within Europe through Diabolocom’s various bases in France, the United Kingdom, Spain and Germany.
Patrice brings with him a wealth of experience, having spent the last 15 years in senior digital transformation and marketing positions serving clients across the globe.
In his new role, Patrice will oversee all international marketing activity for Diabolocom.
“I am very pleased to be joining Diabolocom at this exciting time of growth for the company,” said Patrice.
“Diabolocom is a forward-thinking organisation that is really making a difference in the contact centre marketplace and I am delighted to be a part of their exciting future plans.”
To find out more about Diabolocom, visit: www.diabolocom.com
EvaluAgent appoints new Business Development Director
EvaluAgent has signalled its ambitious expansion plans with the appointment of Dianne Moralee as its new Business Development Director.
Moralee, who took up the position at the beginning of March, has over 25 years’ experience in B2B software sales and hopes to use that knowledge to help EvaluAgent expand after a number of recent contract wins within the utilities, energy and financial services sectors.
“It’s really exciting for me to be part of a very experienced team at EvaluAgent,” said Dianne Moralee.
“I’ve joined at a time when the whole company is engaged and focused on delivering the best quality assurance platform on the market to those contact centres who take customer experience and compliance seriously.”
“I am surrounded by industry experts who are already giving me some very useful insights into what customers need, and how our bespoke mix of intuitive software and support can help EvaluAgent’s customers achieve their, sometimes very ambitious, goals!”
EvaluAgent CEO Jaime Scott adds: “We’ve been working hard to ensure we have a very secure technology platform that is the perfect fit for contact centres with circa 100 to 1,500 staff.”
“Over the past 6 months, we’ve developed a broad range of new features and functionality that address our customers’ quality and compliance challenges.”
“I’m looking forward to working closely with Dianne to achieve our own, very ambitious, goals.”
To find out more about EvaluAgent, visit: www.evaluagent.com