Movers and Shakers

Loudspeaker making announcement


Here we share news from RingCentral, Sensée and Sabio.

RingCentral Appoints Mo Katibeh as Chief Operating Officer

RingCentral has announced that Mo Katibeh, former Chief Product Officer and Chief Marketing Officer for AT&T Business, will join the company as Chief Operating Officer, reporting to founder, chairman and CEO Vlad Shmunis.

Over his 20-year career, Katibeh held multiple executive positions at AT&T, including EVP Chief Product & Platform Officer and EVP Chief Marketing Officer of AT&T Business, where he oversaw all product and marketing responsibilities, as well as go-to-market sales for digital, wholesale, and indirect channels – and was recognized as one of the World’s Most Influential CMOs by Forbes for 2019 and 2020.

Under Katibeh’s leadership, AT&T established a multi-billion dollar communications, collaboration, and security business, driving market leading growth through development and deployment of innovative cloud-based technologies.

“I am excited to welcome Mo to RingCentral,” said Vlad Shmunis, RingCentral’s founder, chairman and CEO. “Given Mo’s customer-first mentality, deep appreciation for innovation, and proven track record building rapidly growing multi-billion dollar global cloud businesses, I am confident that he will be an invaluable asset to our entire team as we head into an exciting 2022 and beyond.”

“I’m thrilled to join the RingCentral team as they continue to shape the future of enterprise communications,” said Katibeh. “The way we work is forever changed. Hybrid workforces everywhere need access to a reliable, global and secure messaging, video, and phone solution, whether they are in the office, at home, or on the go.

“As one of RingCentral’s first major go-to-market partners, I have seen firsthand how RingCentral delivers an incredible solution that’s a fit for businesses of all sizes.

“I look forward to working with the team to build on RingCentral’s core strengths of trust, innovation and partnerships to continue our leadership position in the exciting $100B+ cloud communications opportunity.”

To find out more about RingCentral, visit their website.

Sensée Expands Senior Management Team

Sensée has announced several senior appointments in response to a significant growth in demand for WFH Customer Experience (CX) Outsourcing in 2021.

Simon Hunter has joined the company as Chief Commercial Officer. Simon is an experienced sales and marketing leader with over 15 years’ experience within the CX industry at multiple CX outsourcing businesses, including Woven, Hinduja Global Solutions, Ant Marketing and VOICE Marketing.

Sensée has also announced the appointment of two new Service Delivery Directors (SDDs). Tracy Marks brings a wealth of experience within utilities, insurance and outsourcing from recent roles at iSupply Energy, Ageas and Comdata, while Dan Philp has been internally promoted to the SDD role having previously been a Service Delivery Manager on the BUPA account. Before joining Sensée, Dan enjoyed a 30-year career with NatWest Bank.

“Since the beginning of the pandemic, the home has been the predominant workplace for contact centre advisors, managers and support colleagues,” said Mark Walton, CEO of Sensée.

“As businesses have come to realise the benefits it can bring, demand for flexible work-from-home personnel has significantly increased. We are delighted to welcome Simon, Tracy and Dan to our senior management team to help Sensée meet its client promises by delivering high quality service to their customers.”

To find out more about Sensee, visit their website.

Sabio Group Appoints New Head of Professional Services in Spain

Sabio Group has announced the appointment of Inaki Blanco as its new Head of Professional Services in Spain.

Inaki joins Sabio having spent his career in technical and software-related roles across Europe for over two decades.

He will oversee Sabio’s Professional Services operations across the country – involving the management of almost 120 Consultants, Delivery Engineers and Project Managers.

The announcement comes as Sabio prepares for a period of growth across its Spanish operations, having earmarked 15–20 new roles across the country in 2022.

“In a roundabout way I have been on the periphery of the Sabio eco-system in some form or another, having worked with lots of our current partners and customers during my career,” said Inaki. “So it is great to finally be a part of the Sabio family in an official capacity.

“Dealing with multimedia systems, communications, bots, natural language processing and software development is a passion of mine and something that really excites me. All of that tech and capability is covered within Sabio’s CX portfolio, and it is difficult to find another industry that involves such a breadth of technologies.”

Chris Haggis, Chief Operating Officer at Sabio Group, said: “We have high growth ambitions for Spain, not just in the coming year but beyond, and Inaki’s appointment signals a strong start to that period.

“We are absolutely delighted to welcome Inaki to the Sabio Group. It is a hugely significant and strategic appointment for us and one that we are very excited about. We are looking to cement our position as the world’s leading digital CX transformation specialist and appointments of this calibre will go a long way in helping us to achieve our goal.”

To find out more about Sabio, visit their website.

Published On: 11th Jan 2022
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