Movers and Shakers


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Here we share news from CallMiner and Akixi.

CallMiner Appoints New Chief Customer Officer

CallMiner has appointed Jonathan Ranger as Chief Customer Officer (CCO)

Ranger will focus on accelerating the company’s customer success strategy and goals, including improving customer implementation, retention and growth initiatives.

Ranger and his team will continue to drive the business results that customers expect from the CallMiner platform, while identifying and executing on areas of expanded value and return on investment.

“Customer success is in CallMiner’s DNA. The company has always placed great importance on helping organizations leverage our industry-leading platform to understand their customers and drive better experiences,” said Ranger.

“By combining that technology leadership with an impressive team of professionals, we have the opportunity to better align with our customers’ business strategies and drive transformational results. I look forward to delivering on this opportunity.”

To find out more about CallMiner, visit their website.


Akixi Announces New Appointments to Board of Directors

Jim Tholen joins as Non-Executive Chairman, and Scott Hoffpauir joins as a Board Member. The announcement comes five months after Akixi announced growth investment from Axiom Equity, a B2B SaaS investor, and True North Advisory.

As managing partners at True North, both Jim and Scott have already been working alongside Akixi’s executive team and investors in recent months.

As Non-Executive Chairman, Jim will help Akixi accelerate its business in the UK, US and globally as a partner to Axiom, the CEO, the Akixi leadership team, and the rest of the Board. His focus will be on profitable growth, leadership for the company from the Board, and global expansion.

Jim comments: “I am delighted to join the Akixi Board as Chairman. True North was excited to partner with our Axiom friends in investing in and helping drive growth for Akixi. We look forward to helping the Akixi team continue to drive value for our customers and shareholders.”

In addition, Scott Hoffpauir joins the Akixi Board and will be responsible for helping the company with product strategy, development and technology.

Scott adds: “I am excited to join the Akixi Board and look forward to helping the team grow the business.”

Akixi CEO, Craig Decker, says: “Jim and Scott will be a great addition to our Board of Directors, bringing with them their drive, insight and incredible expertise in the industry to help us execute our ambitious global growth strategy.”

To find out more about Akixi, visit their website.


Akixi Appoints New Chief Financial Officer

Akixi, has announced that Alastair Hay has joined the company as Chief Financial Officer (CFO), as the latest appointment to the Akixi executive team. He will work with CEO Craig Decker, and the Axiom Equity and True North Advisory teams to execute the company’s growth strategy and international expansion plans.

Alastair, previously Chief Financial Officer and Chief Corporate Development Officer, was a member of the founding team at Pharmanovia, scaling the business from a single product in a single market to 25 products in 140 markets, generating over €300m in sales. Prior to this, he was a Managing Director in FTI Consulting’s Corporate Finance practice.

Alastair comments: “I am hugely excited by this market opportunity, and I look forward to being a part of the team which grows the business to become a truly global, best-in-class SaaS business.”

Craig Decker, CEO of Akixi, also comments: “I am thrilled to welcome Alastair to the Akixi team. Alastair brings an incredible background in managing and enabling business growth, he will no doubt be instrumental as we drive forward with our global growth strategy.”

Jonathan Organ of Axiom Equity added, “We are delighted to have such a high-calibre individual join the Akixi senior management team. Alastair brings a wealth of experience supporting scaling businesses, which will prove invaluable to Craig and Akixi as the business continues to grow.”

To find out more about Akixi, visit their website.

Published On: 20th Sep 2022
Read more about - Contact Centre News, ,


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