Movers and Shakers September 2024

Here we share news from Calabrio, NICE and Sprinklr.

New Calabrio CEO Dave Rhodes Announced

Calabrio has announced the appointment of Dave Rhodes as its new Chief Executive Officer (CEO), effective immediately.

Rhodes, with a wealth of leadership experience and expertise in scaling software businesses, will succeed Interim CEO Joel Martins, who will remain in his role as Chief Technology Officer (CTO).

Rhodes joins Calabrio’s executive team as they focus on driving innovation and strengthening strategic partnerships to shape the future of global contact centers.

Dave Rhodes said, “I am excited to lead the Calabrio team as we seize the immense growth opportunities ahead.”

Kris Weston, Thoma Bravo Chair of the Board and Operating Partner, stated, “We are thrilled to welcome Dave Rhodes as Calabrio’s new CEO.

“His experience in transforming software companies into market leaders, combined with his go-to-market expertise and passion for software-driven innovation, uniquely positions him to lead Calabrio’s next growth phase.

“We are confident that under Dave’s guidance, Calabrio will continue to set new industry standards and capitalize on the many promising prospects.”

Calabrio Appoints Robert Rivera as New CSO

Calabrio has appointed Robert Rivera as Chief Sales Officer (CSO), where he will focus on driving the company’s growth through new strategic partnerships and expanding existing relationships.

With over 20 years of experience in technology sales, Rivera has a strong background in managing direct sales, partnerships, and cross-functional teams.

His expertise in building effective sales teams and delivering customer success will play a key role in supporting Calabrio’s global expansion.

Joel Martins, CTO and Interim CEO, Calabrio, said, “Robert’s extensive experience in developing top-performing sales teams, operational excellence and effective growth strategies will be invaluable as Calabrio continues to expand its market presence and deliver exceptional customer experiences. We are thrilled to have Robert on board as we embark on the next phase of our growth.”

Robert Rivera said, “My passion lies in coaching and developing global sales teams that drive impactful customer outcomes, and I am eager to contribute to Calabrio’s expanding international footprint and support its mission of empowering customer-centric contact centres.” 

NICE Appoints Scott Russell as New CEO

NICE announced the appointment of Scott Russell as the company’s new Chief Executive Officer, effective January 1, 2025.

He will succeed Barak Eilam, who will retire at the end of 2024 after more than a decade as CEO and 25 years with the company.

Scott Russell brings over 25 years of experience in the enterprise software industry, including a 14-year tenure at SAP. Russell will be based in NICE’s Hoboken, NJ, office.

David Kostman, Chairman of the Board of Directors, said: “We are thrilled to welcome Scott as the new CEO of NICE. I am confident that Scott’s background, personality, energy, and drive, will take NICE to new heights as we continue to execute on our platform strategy leveraging cloud, digital and AI.”

Scott Russell shared: “I am honoured to take on the role of CEO at such an exciting time for NICE. I look forward to working with the talented team at NICE to continue to build on the heritage and success NICE has had over the last decade and lead the company into its next phase of growth.”

Sprinklr Appoints New Co-Chief Executive Officer

Sprinklr has announced the appointment of Trac Pham as Co-Chief Executive Officer, effective immediately. Mr Pham will continue as a member of Sprinklr’s board and is standing for re-election at Sprinklr’s 2024 annual meeting of stockholders.

Mr Pham most recently served as Sprinklr’s Interim Chief Operating Officer, from January to June 2024, and has served as a member of its board since June 2023.

Mr Pham previously served as Chief Financial Officer at Synopsys, Inc. from December 2014 to December 2022 and was responsible for finance, strategy and corporate business development, and information technology.

As Co-CEOs, Mr Thomas and Mr Pham will partner across all business and corporate operations, maintaining the collaborative leadership established over the past five months.

“Trac is an outstanding leader with an exceptional operating background. As an active board member, he has guided Sprinklr, and for the last five months, has led cross-functional alignment in business, corporate operations and planning decisions.

“He has been a trusted advisor and strong partner, and I am thrilled to welcome him as Co-CEO,” said Sprinklr Founder and Co-CEO, Ragy Thomas.

“I am honored that Ragy and the Board have entrusted me to help lead Sprinklr through our next phase of growth and scale,” said Mr. Pham.

“I believe deeply in our mission, have strong conviction in our unique technology platform, and look forward to working with this team to streamline our execution and help bring the future of Unified-CXM to life.”

Author: Rachael Trickey
Reviewed by: Rachael Trickey