Movers and Shakers

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Here we share news from 8×8, Sabio, and Calabrio.

8×8 Appoints New CEO

8×8 has appointed Samuel Wilson as the company’s Chief Executive Officer and a member of the Company’s Board of Directors, effective May 26, 2023. Wilson has served as interim CEO since November 2022, while the Board conducted an extensive search.

Wilson brings more than 25 years of executive experience in the technology sector, including extensive expertise in cloud-based communications, collaboration platforms, and enterprise software solutions. Prior to his role as interim CEO at 8×8, he served as the company’s Chief Financial Officer, where he played a pivotal role in driving operational efficiency and strategic initiatives. Wilson possesses in-depth knowledge of the growth and expense drivers of the business and has held multiple leadership positions within 8×8, including Chief Financial Officer, Chief Customer Officer and Managing Director of EMEA, and Senior Vice President responsible for e-commerce, global small business and U.S. mid-market.

“I am honored and thrilled to accept the role of CEO at 8×8,” said Samuel Wilson. “We have an exceptional team, a remarkable product portfolio, a relentless focus on innovation, mixed with a commitment to exceptional customer service.

I am excited about the opportunity to lead 8×8 into its next chapter, driving growth and delivering unparalleled value to our customers around the world.”

Sabio Names Country Manager for Denmark

Sabio has appointed Nicolai Ginge as Country Manager for Sabio Denmark. The role will see him expand the organization’s footprint and customer base across Denmark, Sweden, Norway, Finland and Iceland.

Nicolai brings over 20 years of experience in the contact centre and customer experience technology space. He joins Sabio following its transfer of business agreement with Sopra Steria Denmark A/S, the Danish operation of Sopra’s European IT consultancy, in January. At Sopra, Nicolai spent more than 15 years in a variety of roles, including Head of Customer Service Management, Head of Solutions and Principal Consulting Manager.

Nicolai said: “Sabio is at the forefront of delivering innovative customer experience solutions and this is an exciting time for both myself and for the business following our expansion into a region that I am very much familiar with.

“There is a strong appetite for CX and digital transformation projects across Denmark and the Nordics. I am looking forward to building on Sabio’s momentum here and extending our reach across a vibrant European region as well as helping our growing Nordic client base in delivering superior experiences to their customers.”

Calabrio Appoints CEO to Lead the Company in Its Next Stage of Growth

Calabrio has appointed Kevin Jones as CEO. Kevin succeeds Tom Goodmanson, Calabrio’s current CEO, who is leaving after successfully leading the company for the past 15 years.

With more than 30 years of experience in the technology industry, Jones has built a successful track record driving significant business transformation. He has held key leadership roles across a variety of technology services companies, including Rackspace Technology, Dell, and HP.

At Rackspace Technology, Jones led a team that grew the company from $2 billion to $3 billion in annual revenue by building and scaling a public cloud business, introducing new products, and expanding geographically. He is a passionate advocate for employee engagement, diversity and inclusion, and believes that people and culture are a key differentiator in business.

“I am honoured and excited to the take the helm of a company that continues to pave the way in empowering contact centres as brand guardians, and enriches everyday customer interactions to drive improved business outcomes,” said Kevin Jones.

“I look forward to guiding Calabrio into its next phase of strategic growth as we expand our efforts to optimize the contact centre customer experience.”

Published On: 31st May 2023
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