Articles - Maintel

video doctor

13,254

Everything You Wanted to Know About Using Video in the Contact Centre…

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1,952

17 Smart Ways to Refresh Your Homeworking Strategy

128

Customer Experience and the Rise of Conversational Analytics

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98

Brits Prefer to Speak to Businesses on Zoom Rather Than With Their Parents

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375

The Best and Worst Sectors for Customer Service Are Revealed…

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6,438

30 Contact Centre Predictions for 2021

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582

Lockdown Brits Shun Smart Clothes for Virtual Work Meetings

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125

Key Considerations When Moving to the Cloud

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162

Two-Thirds of Brits Frustrated at Long Customer Service Waiting Times

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163

Are You Ready to Embrace Changing Customer Contact?

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131

Maintel Launches Callmedia CX Now

2016 written on road

6,315

What Will Happen to the Contact Centre in 2016 and Beyond?

2,363

The Hidden Gems of Call Routing Software

2,687

What’s Next With… Multichannel?

7,353

An Introduction to… Mobile Customer Service Apps

1,160

Recorded Webinar: 5 Key Features of Call Centre Design

4,783

What’s Next With… Workforce Management?

6,207

Are You Making These Classic Outbound Dialling Mistakes?

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7,073

What to Look for When Buying an Agent Desktop

2,880

Speed up Complaint Handling in a Multi-Channel Contact Centre

15,587

Trade Secrets: Getting the Best out of Your Outbound Dialler

8,549

The Future of Voice in the Contact Centre

55,699

43 Things You Should NOT Do With Your IVR Messages

5,888

What to Look for When Buying… A Cloud-Based Contact Centre Solution