Sabio OnDemand has been launched.
The service features a cloud-enabled hosted service offering – OnDemand powered by Avaya – which will provide organisations of all sizes with flexibility in terms of deployment and payment models.
It also offers the ability to scale customer engagement services up and down according to demand levels.
Its services will take advantage of international virtual cloud-based hosting capabilities and contact centre expertise to deliver best practice customer contact technologies based on Avaya’s IP Office Contact Centre technology.
Key functionality includes channel of choice flexibility via phone, email, chat or SMS, a unified view of overall contact centre performance, a single point of administration, and low-cost telephony via SIP technology.
The platform is hosted and managed by Sabio, and requires minimal customer IT expertise to support its ‘powered by Avaya’ solution.
Adam Faulkner
“We’re directly addressing customer demand for newer deployment models, seamless upgrades, rapid deployment and increased flexibility – without compromising any of the performance and quality that organisations rely on to differentiate themselves in today’s increasingly complex and competitive customer service world,” said Adam Faulkner, Director at Sabio. “As a proven communications specialist, we are ideally placed to provide contact centre operators with the hosted communications solutions they’ve been waiting for.”
For more information about Sabio, visit their website.
Author: Megan Jones
Published On: 18th Mar 2015 - Last modified: 22nd Mar 2017
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