eBook: Delivering on the Potential of AI for Contact Centres
CX is often seen by analysts as a key area for Generative AI initiative deployments, with a 2023 Gartner poll finding that 38% of executives cited CX and retention as their primary focus for the technology.
However, two years further on, how is this working in practice across the CX sector?
In this eBook Sabio considers AI’s impact on today’s contact centre operations and discusses whether organisations that have already deployed AI have managed to unlock any of the customer experience (CX) benefits they were expecting.
Download the eBook to discover what’s next for contact centres and AI and how to:
However, two years further on, how is this working in practice across the CX sector?
In this eBook Sabio considers AI’s impact on today’s contact centre operations and discusses whether organisations that have already deployed AI have managed to unlock any of the customer experience (CX) benefits they were expecting.
Download the eBook to discover what’s next for contact centres and AI and how to:
- Succeed in a rapidly changing AI landscape
- Navigate AI complexity for CX
- Unlock the power of Generative AI
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