NICE is Named a Leader for RPA

Leadership concept with robot ahead of rubber ducks
Filed under - Contact Centre News,

I have an exciting NICE “first” to report. (Well, kind of a “first”. You’ll see why in a minute.)

We were officially named a Leader in the 2022 Gartner Magic Quadrant for Robotic Process Automation report. Gartner, a company that delivers actionable, objective insight to its executive and their teams recognized NICE for the first time based on its for “Completeness of Vision” and “Ability to Execute”.

What does that mean?

“Completeness of Vision” is about innovation, driving the market, and understanding how it will develop. “Ability to Execute” is a measure of financial viability, market responsiveness, product development, sales channels and customer base.

We believe the recognition by Gartner is a testament to our innovation and achievements in the RPA market. We were the first vendor to correctly read the market dynamics and recognize the need for true attended automation, and the first to release an AI-based automation discovery solution.

According to Gartner, “Leaders have an insightful understanding of a market’s realities, a reliable track record, the power to influence a market’s direction, and an ability to attract and retain customers.

In the RPA market, Leaders demonstrate an understanding of enterprise customers’ needs and of opportunities to expand functionality and add new products and services to their core RPA offerings. Simply put, a Leader must have a market-leading vision and the ability to deliver on that vision. “

We believe the latest recognition also reflects our commitment to improving employee satisfaction and creating frictionless customer experiences, which we see as intimately related.

That’s why NICE RPA offers a unique combination of attended, unattended and cognitive automation and a full spectrum of solutions on a single platform.

These include NEVA, the first and most advanced virtual attendant bot in the world, Automation Finder for process discovery, Automation Studio and OCR.

And we’re now expanding those capabilities with a one-of-a-kind AI-powered process analytics solution, with will be released towards the end of this year and is definitely something to look out for – NEVA Discover.

But why did I say the Gartner report is “kind of a first”?

While this is the first time Gartner recognized NICE as a Leader in the Magic Quadrant for RPA, they have named us several times as a Magic Quadrant Leader in their Contact Center as a Solution (CCaaS) annual reports.

But here’s the most interesting bit: NICE automation solutions are uniquely integral to our CCaaS solution, CXone.

So, in a way, the value and impact of NICE RPA has already been very well recognized for quite a while. In addition to Gartner, NICE has been named an RPA leader several years in a row by analyst firms Forrester, Quadrant Knowledge and Everest Group.

Want to read the full 2022 Gartner report? Access a complimentary copy of it here and gain a deeper understanding of the RPA market for more informed decision-making.

This blog post has been re-published by kind permission of NICE – View the Original Article

For more information about NICE - visit the NICE Website

About NICE

NICE NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime. Their mission is to help customers build and strengthen their reputation by uncovering customer insight, predicting human intent and taking the right action to improve their business.

Find out more about NICE

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Author: NICE

Published On: 2nd Sep 2022
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