TMC has awarded Noble Conversations Analytics 2.0 a 2020 Communications Solutions Product of the Year Award.
Noble Conversations Analytics Insight 2.0 provides deeper vision into your customer interactions, so you can continually improve quality and build a better customer experience.
The new “Comparative Cloud” allows you to compare the phrases used in unsuccessful calls versus those that are successful.
Using Noble’s intelligent speech analytics framework and world-class text transcription engine, the Comparative Cloud functionality makes it easier than ever to find the right phrases to use on customer interactions to get the best possible outcome – as well as those that should be avoided.
With Noble CA Insight, you’ll be able to easily compare how your least successful agents are communicating in comparison to your most successful agents.
Chris Hodges, Noble’s Senior VP Sales and Marketing, said: “The ability to monitor conversations, both in real time and post-call, is becoming increasingly important, particularly as more agents are working remotely.”
“Proactive feedback and coaching can help keep agents connected and engaged, while maintaining the quality of customer service.”
“Our Comparative Cloud makes it easier than ever to find the right phrases to use on customer interactions to get the best possible outcome – as well as those that should be avoided. We are excited to have this innovation recognized as a game-changer by TMC.”
“Congratulations to Noble Systems for being honoured with a Communications Solutions Product of the Year Award,” said Rich Tehrani, CEO, TMC.
“Noble’s Conversations Analytics Insight is truly an innovative product and is amongst the best communications products and services available on the market today.”
“I look forward to continued excellence from Noble in 2020 and beyond.”
This news story has been re-published by kind permission of Noble Systems – View the original post