Vonage Wins 2019 Product of the Year Awards

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Filed under - Contact Centre News,

Vonage has announced that integrated media company TMC has awarded the company a 2019 INTERNET TELEPHONY Product of the Year Award for two of its leading services.

The two leading services that were given special recognition are cloud-native unified communications solution, Vonage Business Cloud (VBC) and Conversation Analyzer on Vonage’s NewVoiceMedia solution.

The flagship Vonage Business Cloud solution leverages unified communications and communications APIs (such as voice, video, SMS and chat), empowering businesses with tools for rich messaging, increased mobility, network optimisation and video collaboration.

VBC drives productivity and efficiency in the public cloud, integrating seamlessly with CRMs and business productivity tools, from any device, all while providing better employee and customer experiences.

Vonage has also built innovative features and functionality on top of the VBC platform, including:

  • Seamless transition between a desktop app and mobile app to enable employees to work virtually anywhere
  • Vee, a virtual customer assistant chatbot to aid customers in managing their account services via simple natural language
  • VonageFlow, a proprietary workstream collaboration solution
  • Business Inbox, which allows messages sent and received in messaging apps like Facebook Messenger to be organised in one unified inbox

In addition, Vonage received the recognition for Conversation Analyzer, its NewVoiceMedia (NVM) software’s powerful, integrated speech analytics solution.

The technology uses speech-to-text to transcribe calls and deliver intelligent content categorisation for instant insight into common themes, as well as data visualisation for quick analysis and understanding of the successes and challenges in every conversation.

When this is combined with interaction data from CRM software, businesses can refine how to boost their successes and manage challenges more efficiently.

Additionally, Conversation Analyzer is integrated with Salesforce Einstein Analytics, enabling businesses to gain AI-driven insights on customer conversations and then take action within Salesforce.

“We are delighted to have won the 2019 INTERNET TELEPHONY Product of the Year Award from TMC for our Conversation Analyzer solution,” says Jay Patel, Chief Product Officer for Vonage.

“We truly believe that any great conversation is based on an emotional connection, and Conversation Analyzer gives businesses more of the story.”

“Our goal is to give our customers an opportunity to see beyond words in a script and find insights to build richer, more engaged relationships with prospects and customers.”

Patel continued: “Similarly, with Vonage Business Cloud, we are uniquely positioned to provide fully integrated voice, messaging, SMS, team collaboration, and video, which results in better conversational experiences for both employees and customers.”

“This acknowledgement reaffirms our determination to build innovative products that allow for seamless transitions between channels, integration of internal and external communications, and meaningful, emotive, and great conversations.”

“I am honoured to recognise Vonage with two 2019 Product of the Year Awards for its commitment to excellence and innovation,” said Rich Tehrani, CEO, TMC.

“In the opinion of our judges and editorial team, the Vonage Business Cloud platform and NVM Solution’s Conversation Analyzer have proven to be among the best communications and technology solutions available on the market.”

“I look forward to continued leadership from Vonage.”

Author: Robyn Coppell

Published On: 20th May 2019 - Last modified: 21st May 2019
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