The Leading Contact Centre Magazine

Online Conference: 7 Ways Technology Can Improve The Contact Centre

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Webinar Date - Wednesday 3rd April 2019 at 13:00pm UK time

Click here to register

Some technology is fundamental to the make-up of the contact centre, while some has been designed to make the jobs of the contact centre team easier, improve the customer experience and profit cost-benefits in the long-run.

In this webinar, we'll be focusing on some of the key areas of the contact centre that technology can really benefit, providing seven methods of development that you may want to consider investing in.

And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the audience and other attendees. We run an interactive chat room in parallel with the webinar.


Paul Weald- Headshot
Paul Weald
Contact Centre Innovator
David Rowlands- Headshot
David Rowlands
Rachael Boynton- Headshot
Rachael Boynton
Call Centre Helper

Topics to be discussed

  • Highlighting areas for technology improvements
  • Technology innovations
  • New Artificial Intelligence (AI) technologies
  • Adding value to the contact centre
  • Simplifying the advisor role
  • Top tips from the audience
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This webinar is brought to you by Call Centre Helper and is sponsored by 8x8.

You won't want to miss this exciting webinar.

Click here to register

This webinar is held at 13:00pm UK time, 14:00pm in Paris, 14:00pm in South Africa and 8:00am in New York. A replay facility will also be available.

If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.

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