Recorded Webinar: The Secrets of WFM

In this webinar we share the secrets of Work Force Management - how to improve forecasting, scheduling and resource planning.

Looking at a range of techniques and tools, we explore the latest thinking around how to ensure that you have the right numbers of staff available, at the right times.

Topics Discussed

• Forecasting
• Scheduling
• The best shift patterns
• Ways to improve forecast accuracy
• Reducing the use of overtime
• Adherence, Shrinkage and Absence
• Designing better spreadsheets
• Workforce Management Tools
• Use of technology
• Top tips and Questions from the audience

Panellists

This webinar was brought to you by Call Centre Helper and is sponsored by Genesys