In this webinar we share the secrets of Work Force Management – how to improve forecasting, scheduling and resource planning.
Looking at a range of techniques and tools, we explore the latest thinking around how to ensure that you have the right numbers of staff available, at the right times.
Topics Discussed
- Forecasting
- Scheduling
- The best shift patterns
- Ways to improve forecast accuracy
- Reducing the use of overtime
- Adherence, Shrinkage and Absence
- Designing better spreadsheets
- Workforce Management Tools
- Use of technology
- Top tips and Questions from the audience
Panellists
Paul Jackson-Moss
The Forum
Ric Kosiba
Genesys
Jonty Pearce
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by Genesys
