Podcast – WFM Tricks That Will Get You Through Busy Periods

John Casey Podcast on WFM tricks that will get you through busy periods

In this episode, John Casey, a Resource Planning Expert at CCplanning, discusses how to prevent and manage periods of unexpectedly high contact volumes in the call centre.

John Casey

John Casey

As part of our discussion, we also talk about factoring absenteeism into our forecasts link between scheduling and employee engagement, as well as sharing more tips that will help you to steady the ship when things get a little crazy!

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This podcast was made possible by our sponsor, Genesys. To request a demo of their contact centre software, visit: www.callcentrehelper.com/demo

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Here is a Transcript to the Podcast 

Published On: 27th Jan 2020 - Last modified: 12th Feb 2020
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