John Casey - Call Centre Helper

Connect with John on LinkedIn "> John Casey - Call Centre Helper

John Casey

John Casey, AXA Insurance Ireland, Strategic Workforce Planning Manager

Connect with John on LinkedIn

Recent Articles Most Viewed Articles

Workforce Planning: 20 Fundamental Rules

Workforce Planning: 20 Fundamental Rules

What Is the Difference Between an Abandoned, a Missed and a Lost Call?

What Is the Difference Between an Abandoned, a Missed…

Podcast – Top Tips for Contact Centre Planning

Podcast – Top Tips for Contact Centre Planning

Staff Engagement: How to Motivate Employees – With a Checklist

Staff Engagement: How to Motivate Employees – With a…

Podcast – WFM Tricks That Will Get You Through Busy Periods

Podcast – WFM Tricks That Will Get You Through Busy…

Call Centre Resource Planning: What You Need to Know

Call Centre Resource Planning: What You Need to Know

The Contact Centre Podcast: Catch-up with Every Episode So Far!

The Contact Centre Podcast: Catch-up with Every Episode…

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

13 CXA Mistakes Every Contact Centre Leader Should Avoid

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

PCI Pal Launches New Brand Identity

White Paper: Three Ways to Make Automated Customer Experiences More Human

Zoom in on CX Podcast Series

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

14th October 2026

How to Keep Humans in the Loop Without Slowing AutoQA Down – Webinar

Five Ways to Expand AI Across Your Contact Centre

How to Manage a Successful AutoQA Migration

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?