John Casey - Call Centre Helper

Connect with John on LinkedIn "> John Casey - Call Centre Helper

John Casey

John Casey, AXA Insurance Ireland, Strategic Workforce Planning Manager

Connect with John on LinkedIn

Recent Articles Most Viewed Articles

Workforce Planning: 20 Fundamental Rules

Workforce Planning: 20 Fundamental Rules

What Is the Difference Between an Abandoned, a Missed and a Lost Call?

What Is the Difference Between an Abandoned, a Missed…

Podcast – Top Tips for Contact Centre Planning

Podcast – Top Tips for Contact Centre Planning

Staff Engagement: How to Motivate Employees – With a Checklist

Staff Engagement: How to Motivate Employees – With a…

Podcast – WFM Tricks That Will Get You Through Busy Periods

Podcast – WFM Tricks That Will Get You Through Busy…

Call Centre Resource Planning: What You Need to Know

Call Centre Resource Planning: What You Need to Know

The Contact Centre Podcast: Catch-up with Every Episode So Far!

The Contact Centre Podcast: Catch-up with Every Episode…

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?