7% of Contact Centres Close the Customer Feedback Loop Within One Hour

According to our poll, 7% of contact centres close the loop on customer feedback in less than one hour, with a further 30% doing so within five days.

Poll – “Do you ever close the loop in customer feedback surveys?” – answers

Not Sure – 17%
No – 18%
We often do – 28%
Yes – within 5 days – 30%
Yes – always within 1 hour – 7%

Source: Call Centre Helper webinar: Delivering a Consistent Multi-Channel Customer Experience     Sample size – 180     Date: November 2014