Most Contact Centres Measure Customer Satisfaction Via Post Contact Surveys 908 Filed under - Archived Content, Customer Satisfaction (CSAT), Customer Surveys, Polls Post contact surveys (70%) and analysing routine samples of the customer base (49%) are the most popular methods for measuring customer satisfaction. Poll – “How do you measure customer satisfaction in your organisation?” – answers Routine sample of Customer Base – 49% Post contact survey – 70% Monitoring Social Media – 35% Customer Retention – 28% We don’t – 8% (Multiple answers were allowed during this poll, so the total does not add up to 100%.) Source: Call Centre Helper webinar: 7 Ways to Improve Customer Satisfaction Sample size – 127 Date: May 2015 Author: Megan Jones Published On: 17th Sep 2015 - Last modified: 18th Sep 2019 Read more about - Archived Content, Customer Satisfaction (CSAT), Customer Surveys, Polls Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter