Nearly 40% of Contact Centres do not Measure Customer Hold Time


According to our poll, 37% of contact centres don’t measure how long their customers spend on hold.

Poll – “Do you measure how long you put callers on hold?” – answers

Yes – 57%
No – 37%
Not sure – 6%

Source: Call Centre Helper webinar:  7 Ways to Drive Down Repeat Contacts     Sample size – 143     Date: October 2015

Published On: 25th Feb 2016 - Last modified: 18th Sep 2019
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