According to our poll, 37% of contact centres don’t measure how long their customers spend on hold.
Poll – “Do you measure how long you put callers on hold?” – answers
Yes – 57%
No – 37%
Not sure – 6%
Source: Call Centre Helper webinar: 7 Ways to Drive Down Repeat Contacts Sample size – 143 Date: October 2015
Author: Megan Jones
Published On: 25th Feb 2016 - Last modified: 18th Sep 2019
Read more about - Archived Content, Call Handling, Research
