Regulators Clamp Down on Nuisance Calls

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Three key regulators are taking action against nuisance calls in the telecoms industry.

Regulatory bodies Ofcom, the Information Commissioner’s Office (ICO) and the Claims Management Regulator (CMR) are taking further action against unsolicited calls. Following high-profile complaints and increasing pressure from campaigners, each body is seeking change in the industry.

Fine issued by CMR

In December 2015 the Claims Management Regulator decided to levy a fine of £850,000 against the National Advice Clinic who had made millions of calls. This is the largest such fine to date, reflecting the seriousness of the charge against them. Many of those called were registered with the Telephone Preference Service, resulting in thousands of complaints.

David Hickson

David Hickson of The Fair Telecoms Campaign welcomed the news but believes that regulators must go much further to solve the problems of nuisance calls.

“We are very disappointed that the Claims Management Regulator has still not accepted its own duty to recognise that telephone calls and text messages are simply not a suitable method for the marketing of claims management services – in any circumstances.”

Ofcom reviews powers

Ofcom has also published a review of the use of its own punitive powers.  The reviews’ agenda is to clarify and strengthen guidelines where necessary, focusing on silent and abandoned calls. This will be subject to consultation until the 10/02/2016.

Ken Reid

This has prompted a response from many industry commentators including Ken Reid, Director of Rostrvm Solutions: “We welcome this Ofcom initiative to bring greater clarity to the misuse guidelines. We’ll keep a close eye on the consultation and assess any impacts on our customers’ technology and procedures.”

Ofcom and ICO update action plan

Ofcom and the ICO have also updated their joint action plan prioritising enforcement, tracing nuisance calls and the effective sharing of intelligence. While these measures have generally been accepted as positive, there is still criticism of the working standards of some companies.

Justin Hamilton-Martin

“Ultracomms welcomes the news that Ofcom and the ICO are reviewing their joint action plan to tackle nuisance calls.  Protecting the consumer experience is paramount to protect the industry,” said Justin Hamilton-Martin, CEO of Ultracomms.

 

Author: Megan Jones

Published On: 9th Dec 2015 - Last modified: 18th Dec 2018
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