Ofcom | Call Centre Helper

Articles about Ofcom

The End of the Call Centre? ResQ Hail Ofcom Clampdown as ‘Gamechanger’

127

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Follow These Guidelines to Stay Compliant With New Ofcom Rules

248

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How to Comply With Ofcom’s Updated Guidelines and Succeed

119

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Sytel Asks Ofcom to Reconsider Updates to Outbound Dialling Regulations

177

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FAQs – Are You Staying on the Right Side of the Law?

723

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2 Weeks Left for Ofcom Consultation Period

198

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Regulators Clamp Down on Nuisance Calls

206

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Ofcom research reveals extent of nuisance calls

1,110

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New group sets standards for Network Answering Machine Detection (AMD)

3,197

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telephone-handset

Ofcom fines TalkTalk £750,000 for silent calls

1,812

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hanging-up-phone

Ofcom urge contact centres to reduce nuisance calls

2,114

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Top tips for outbound dialling

13,428

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Should answer machine detection (AMD) be turned on or off?

4,139

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telephone-dialing

The benefits of using an automatic dialler

5,049

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gangster looking man on phone

Industry should take a stand against increasing numbers of rogue callers

1,023

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Does network answer machine detection really exist?

3,518

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business man waving finger and yellow card

Ofcom reminds contact centres to keep to the rules

1,923

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One-page overview of the Ofcom regulations

3,109

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What is your view of the latest Ofcom regulations?

4,996

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Ofcom announce the results Silent Calls consultation

948

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