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Articles - Ofcom

Discover and explore our Ofcom content collection, including articles, blogs, news stories, case studies, resources and more.

Follow These Guidelines to Stay Compliant With New Ofcom Rules

FAQs – Are You Staying on the Right Side of the Law?

New group sets standards for Network Answering Machine Detection (AMD)

Top tips for outbound dialling

Should answer machine detection (AMD) be turned on or off?

A hand holding telephone receiver and dialing a phone number

The benefits of using an automatic dialler

Does network answer machine detection really exist?

What is your view of the latest Ofcom regulations?

Ofcom Regulations

Dialler regulations

Answer Machine Detection

Outbound dialling using answer machine detection: banned or not?

What to look for when buying – a responsible outbound dialling solution

Research reveals benefits of new telemarketing regulations

A beginner’s guide to the Ofcom regulations

Ofcom bans Answer Machine Detection

How IVR can be critical to defusing crisis calls

What to look for when buying: predictive diallers

Five9 Future of Retail CX eBook Box

Editor's Pick

Thumbnail What Will Agent Roles Look Like in 2035?

What Will Agent Roles Look Like in 2035?

Thumbnail 10 Ways to Make Customers Feel More Valued

10 Ways to Make Customers Feel More Valued

Thumbnail 10 Ways to Create More Confident Agents

10 Ways to Create More Confident Agents

Thumbnail How to Deal With Angry Customers

How to Deal With Angry Customers

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