Sabio Group Launches CX Realities 2023 Related Articles 23 Compelling Assertions From Sabio Disrupt 2023 Sabio Group Launches Wellbeing Companion Solution Sabio Group Unveils Sabio Console at Disrupt UK Sabio Group Acquires Coverage Group in France © Golden Dayz - Shutterstock - 414992263 Filed under - Contact Centre News, Martin Hill-Wilson, Sabio Sabio Group has partnered with customer engagement expert Martin Hill-Wilson to release the 2023 edition of its acclaimed CX Realities white paper series. The new report provides organisations with strategic guidance on adapting to the seismic shifts in customer behaviour that are reshaping customer journey and contact service strategies. “Just as ‘call centres’ evolved into ‘contact centres’, we are witnessing another quantum leap driven by recent global events,” said Craig Pumfrey, VP of Marketing at Sabio Group. “Our latest CX Realities edition combines Sabio’s experience in transforming customer engagement with Martin’s frontline expertise to help companies thrive in this new environment.” An essential read for CX leaders and contact centre professionals, CX Realities 2023 fully reflects on the combined impact of the Covid-19 pandemic and the cost-of-living challenges, expressing informed perspectives on: The impact of both crises on European consumer expectations for service The urgent need to reimagine service delivery to achieve top-tier CX How top-tier service boosts lifetime value, advocacy and trust Technology innovations that enable seamless omnichannel interactions Steps to future-proof contact strategies for long-term customer loyalty “Getting left behind with obsolete operating models and legacy capability is a growing threat,” said Martin Hill-Wilson, an independent customer engagement specialist and author of the latest CR Realities iteration. “Going forward, service strategies need to be braver, better and more in tune with people’s emerging needs.” CX Realities 2023 is the third edition in Sabio’s acclaimed series providing expert insights on prospering in the current CX climate. As customer behaviours and preferences continue to transform at speed, this latest edition is essential reading for all CX and contact centre leaders seeking to adapt their strategies and capabilities to the new era of customer engagement. Download CX Realities 2023 here For more information about Sabio - visit the Sabio Website About Sabio Sabio Group is a global digital customer experience (CX) transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Malaysia, Singapore, South Africa and India. Through its own technology, and that of world-class technology leaders such as Amazon Connect, Avaya, Genesys, Google Cloud, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels. Read other posts by Sabio Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper. Author: Sabio Published On: 12th Oct 2023 - Last modified: 18th Mar 2024 Read more about - Contact Centre News, Martin Hill-Wilson, Sabio Recommended Articles 23 Compelling Assertions From Sabio Disrupt 2023 Sabio Group Launches Wellbeing Companion Solution Sabio Group Unveils Sabio Console at Disrupt UK Sabio Group Acquires Coverage Group in France Related Reports Flyer: Wellbeing Starts with Your Workplace Flyer: Placing Interaction Analytics at the Heart of CX Improvement Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter