Sabio have been announced by Avaya as its first EMEA and APAC partner to achieve full Avaya Oceana Accreditation.
The award was given to Sabio to confirm the company’s ability to sell, design, implement and support complex customer journey solutions based on the next-generation Avaya Oceana omnichannel customer engagement solution.
Also, the accreditation acknowledges Sabio as one of Avaya’s leading specialist global Customer Experience (CX) partners.
Demonstrating Sabio’s deep Avaya solutions expertise, the accreditation goes alongside the company’s recent success in winning Avaya’s 2017 Contact Centre Partner of the Year Award, as well as its selection for the company’s prestigious Project of the Year Award.
Sabio was chosen for this accolade due to its success in winning and deploying one of the world’s largest Avaya Oceana projects for a major European omnichannel retailer.
“Sabio is committed to helping our clients deliver brilliant customer experiences across the entire customer journey, so being fully accredited to offer a comprehensive omnichannel customer engagement platform such as Avaya Oceana significantly strengthens our proposition,” added Sabio’s Chief Commercial Officer, Russell Sheldon.
“Avaya Oceana is a great option for organisations looking to differentiate by continually exceeding their customers’ experience expectations, and this latest Avaya accreditation confirms Sabio as the ideal partner for major Oceana deployments.”
“Oceana is critical to helping our customers achieve their digital transformation goals, so we’re delighted to recognise Sabio’s clear CX vision and global capabilities and award the company full Avaya Oceana accreditation,” said Nidal Abou-Ltaif, President of Avaya International.
“In addition to securing all the necessary Oceana certifications, Sabio has also seized the commercial initiative and has already successfully deployed our Oceana platform to deliver seamless customer engagement for one of Europe’s largest retailers.”
“Becoming the EMEA and APAC regions’ first fully certified and accredited Avaya Oceana partner illustrates Sabio’s in-depth capabilities around today’s critical omnichannel customer experience requirements.” added Ioan MacRae, Avaya UK’s Managing Director.
“Sabio doesn’t just talk about CX and customer journey innovation, it’s a partner that always delivers, as evidenced by its recent major Oceana deployment that secured our 2017 Project of the Year Award.”
With Avaya Oceana at the heart of its customer experience solutions, Sabio will work with its clients to connect their contact centre and digital engagement channels, providing a natural migration path for existing Avaya customers and a powerful alternative for non-Avaya users.
Also, Sabio recently won Avaya’s 2017 Contact Centre Partner of the Year award, and has held the highest level Avaya partner accreditation (Diamond Edge) for almost 15 years.
The company is recognised for its ability to deliver and manage major end-to-end Avaya customer experience and digital transformation solutions, including those based on the latest Avaya Breeze and Oceana technologies.
To find out more about Sabio, visit: www.sabio.co.uk