Turn Social Distancing Into Distant Socializing


A picture of two people with pencil drawn ring barriers around them

Eric Hagaman of Aspect Software shares some great advice for keeping the spirits of remote workers high.

Maybe your organization has long experience with employees: agents and managers and management working from home. Maybe your organization has been keeping work at home at arm’s length, fearing to “let the genie out of the bottle”, worried about the risk of changed employee expectations, reduced productivity, loss of culture, and other risks related to security and community.

Now we are facing a worldwide community health crisis, work at home is very suddenly a reality for some organizations.  It is important to tackle the risks and positive possibilities of this type of work as soon as possible.

First, deliberately plan specific time into work schedules for communication. Unstructured collaboration time, where significant amounts of innovation, as well as your organization’s community, arises, is virtually gone with work at home and must be structured and replaced deliberately.

Time at lunch, around the water cooler, etc. is now effectively gone.

Your corporate culture is of great importance: keeping your employees focused on the same goals, aligned with your organization’s mission and customer needs, giving your employees a sense of purpose and worth, and a set of guiding principles which reduce the need for “employee policing” type practices. Your organization literally is people, it is nothing without it.

The impact on your corporate culture of working from home a few days a week is radically different than working from home five days a week for weeks at a time.

Use workforce management to schedule 15 minutes for each employee, every single day, for supervisors to spend with each employee, use video if at all possible. This loss in productivity is worth it to keep your teams functional and healthy.

If individual time is not possible, hold a daily team meeting, with video if at all possible, where each employee gets a few moments to speak.

The effort invested in keeping your culture alive, sharing what is working and what is not working with what may potentially be a new work-at-home reality for your organization, will pay off and keep productivity levels up, and more importantly, keep employee mental health and sense of purpose and feeling of worth moving forward to the benefit of your teams, your organization’s mission and your customers.

This blog post has been re-published by kind permission of Aspect Software – View the original post

To find out more about Aspect Software, visit their website.

About the author

Aspect Aspect is on a mission to simplify and improve customer engagement. Our large-enterprise contact centre software is used by millions of agents every year and supports billions of consumer interactions around the world. Flexible, highly scalable, best-of-breed applications for self-service, live contact management and workforce optimisation help companies keep agents engaged while providing exceptional customer service experiences. Available on-premises or in your choice of hosted, private or public cloud environment.

Read other posts by Aspect

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Published On: 27th Mar 2020 - Last modified: 31st Mar 2020
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