Erlang X
Has anyone had any experience using Erlang X and the plug in available online?
Question asked by Thomas
Erlang X Or Erlang A
As far as I can tell Erlang X is the same as Erlang A.
There is an overview of the Erlang A formula here.
https://www.callcentrehelper.com/a-beginners-guide-to-the-erlang-a-formula-140998.htm
From what I can gather most people prefer to use Erlang C as Erlang A excludes abandoned calls and could leave you understaffed.
With thanks to Jonty
