Erlang X Related Articles A Beginner’s Guide to the Erlang A Formula Erlang C Formula - Made Simple With an Easy Worked Example Erlang Calculation - An Introduction Erlang Calculators Explained © AliFuat - Adobe Stock - 272318031 1,248 Filed under - Forum, Erlang Calculations Erlang X Has anyone had any experience using Erlang X and the plug in available online? Question asked by Thomas Erlang X Or Erlang A As far as I can tell Erlang X is the same as Erlang A. There is an overview of the Erlang A formula here. https://www.callcentrehelper.com/a-beginners-guide-to-the-erlang-a-formula-140998.htm From what I can gather most people prefer to use Erlang C as Erlang A excludes abandoned calls and could leave you understaffed. With thanks to Jonty Author: Jonty Pearce Published On: 12th Apr 2022 - Last modified: 21st Apr 2022 Read more about - Forum, Erlang Calculations Recommended Articles A Beginner’s Guide to the Erlang A Formula Erlang C Formula - Made Simple With an Easy Worked Example Erlang Calculation - An Introduction Erlang Calculators Explained Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter