The Secret Ingredient to Successful Remote Training: Happiness

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Below is a recording of a ProcedureFlow webinar entitled “The Secret Ingredient to Successful Remote Training: Happiness”.

20-year training expert Sheri Kendall believes that in the workplace, real learning happens outside of the classroom.

In this on-demand webinar you’ll learn how you can design a training program that supports the emotional well-being of learners to create the best possible learning environment.

You’ll gain insight on the unignorable link between happiness and learning that’s not just better for employees, but better for business.

What you’ll also learn in this on-demand webinar is how to:

  • Motivate and inspire your team and get them excited about learning
  • Avoid critical mistakes trainers make when teaching
  • Train effectively with very limited tools and resources
  • Turn coaching sessions into learning experiences instead of a discussion of metrics

So, without further ado, here is the webinar recording. Enjoy!


To find out more about the speakers featured in this webinar, here’s some background information into who they are and what makes them contact centre experts.

Sheri Kendall

Sheri Kendall’s career in education began in 1999 and since then she has developed workplace learning opportunities for non-profit organizations, institutions of higher education, government agencies, healthcare organizations and contact centres.

Her passion for creating positive change within organizations led her to Wayfair and her current role as the Service Training Manager.

The education that she provides to her training team inspires them to do their best work and to find purpose and meaning in the service they provide.

Her current interest includes the study of the relationship between customer experience, employee experience, and learning and development.

Sheri holds a Bachelor’s degree in Business Management from Northwestern Christian University and a Master’s degree in Training and Development from Roosevelt University.

Micah Peterson

Micah is a knowledge management expert and enthusiast, and has been helping companies transform their knowledge management for more than 15 years.

When he’s not sharing his love for knowledge management you can find him playing with his six kids, solving a Rubik’s Cube, or helping out at his local church.

For more interesting content from ProcedureFlow, visit

Published On: 4th Jun 2020 - Last modified: 4th Nov 2020
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