Articles - 8×8

Discover and explore our 8×8 content collection, including articles, blogs, news stories, case studies, resources and more.

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An Introduction to… Post-Call Surveys
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8 Statistics From the CX: 2030 Vision Report
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Lake Ridge Bank Modernizes Customer Engagement with 8×8
Net Promoter Score Gauge with needle pointing to promoter.
NPS Benchmark 2023: A Guide For Leading Industries
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How to Improve Your Contact Centre Reporting
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Top CCaaS Vendors for 2024
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The Evolution of AI in the Contact Centre
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8×8 Launches New SMS Fraud Prevention Communication API
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Call Centre Benchmarking 101
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17 Signs Your Contact Centre Technology Is Ageing Badly
ventana buying guide for contact centres in 2023
Ventana 2023 Buyers Guide for Contact Centre Suites Released
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8×8 Expands AI Self-Service Capabilities
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4 Key Findings From the CCaaS MetriRank 2023 Report
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8×8 Named a Top Five Provider in Metrigy 2023 CCaaS MetriRank Report
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What to Include in a Business Case for New Technology
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8×8 Announces New Generation Phone App for Microsoft Teams
2023 Magic Quadrant for Contact Centre as a Service ( CCaaS)
Gartner Magic Quadrant for CCaaS 2023
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8×8 Wins Stevie Awards
Bot icon and social network signs, with person sat at office table with papers
How to Measure Chatbot Performance
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Interaction Analytics in Contact Centres – An Executive Briefing
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8×8 Wins 2023 TrustRadius Tech Cares Award
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8×8 Drives Success and Performance with New Supervisor Workspace
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8×8 Enhances Customer and Employee Experiences
Customer Experience, Review Concept. Five yellow stars excellent rating in frame
How the Retail Industry Can Deliver Better CX Through Self-Service

Latest Reports

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Report: Building a Sustainable CX Practice
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eBook: 5 Ways Conversational AI Can Support Contact Center Automation
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eBook: How To Enhance Customer Engagement
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eBook: The Digital Channels You Need to Add to Your Contact Center
 
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