Articles - 8×8

Discover and explore our 8×8 content collection, including articles, blogs, news stories, case studies, resources and more.

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Upgrade to the cloud concept
The Real Cost of Not Upgrading Your Communications
A photo of someone holding a sand timer
How to Reduce Hold Time in Your Contact Centre
Phone with contact us, call, mail or chat icons
Why Is Omnichannel Customer Service Important?
Illustration of happy call center agents team at office
4 Tips to Make Way for New (and Better) Experiences
Customer Experience, Review Concept. Five yellow stars excellent rating in frame
How the Retail Industry Can Deliver Better CX Through Self-Service
Hand holding a megaphone making an announcement
8×8 Announces New AI, Video and MS Teams Platform Enhancements
Cost cutting concept with the word cost next to scissors
Top Ways Tech Can Help With Cutting Contact Centre Costs
Net Promoter Score Gauge with needle pointing to promoter.
NPS Benchmark 2023: A Guide For Leading Industries
Customer Feedback concept
Stop Spamming! 10 Better Ways to Collect Customer Feedback
Orange background with the word 'REBRAND' on it
8×8 Unveils Refreshed Brand to Elevate CX
Call Centre Pain Points
What Are the Main Call Centre Pain Points, and How Can They Be Solved?
11 Ideas to Improve Knowledge Management in the Contact Centre
Increasing graph with stick person jumping in happiness
How to Improve Customer Satisfaction
Bot icon and social network signs, with person sat at office table with papers
How to Measure Chatbot Performance
Update concept, software upgrade icon on virtual screen
2024 Off to Flying Start for 8×8 as They Announce 10+ Platform Updates
man wearing headset happilyworking from home
8 Advantages of the Work-From-Home Contact Centre
Vintage robots on an old telephone
How AI Enhances Contact Centres to Elevate the Customer and Employee Experience
Person touching a virtual touch screen that says call centre
6 Key Factors to Consider When Choosing the Best Contact Centre
Illustration of people and their information
21 Steps to a More Personalized Customer Experience
A photo of someone presenting analytics findings
A Checklist for Implementing… Speech Analytics
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Fixing issues with tech concept illustration with laptop and icons
15 Ways Contact Centre Technology Can Help Address Inefficiencies
Group of business people and software developers working as a team
13 Things Every Contact Centre Advisor Needs to Know
An illustrated drawing of a lightbulb and icons for creative thinking
19 Intelligent Ideas to Improve Employee Experience

Latest Reports

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eBook: Improving Customer Loyalty in an Omnichannel World
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eBook: Empower Your Agents with Modern CX
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Report: Building a Sustainable CX Practice
 
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