8×8 Launches Operator Connect

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Filed under - Contact Centre News,

8×8 has announced 8×8 Operator Connect for Microsoft Teams, a purpose-built solution offering native Public Switched Telephone Network (PSTN) calling in Microsoft Teams through the Operator Connect program.

The new solution adds an Operator Connect option powered by 8×8’s leading Global ReachTM network to provide reliable calling, streamlined deployment, and simplified management to increase admin efficiency for Microsoft Teams Phone customers.

“There is a huge market opportunity for partners to extend the value of the Microsoft Teams platform through telephony enablement and CX services, such as contact centre,” said Patrick Watson, Head of Research at Cavell Group.

“The launch of Operator Connect provides customers with greater flexibility and opportunities to augment their investment in the platform.”

Keys Benefits of 8×8 Operator Connect for Microsoft Teams Include:

Reliability, Security, and Support

Direct peering through Microsoft Azure meets program architecture, security, and network requirements for reliability together with a streamlined support model and shared Service Level Agreements (SLAs) with Microsoft for Operator Connect services.

A Complete Portfolio

Flexible calling plans, and a Teams-certified contact centre with free on net calling to meet each organization’s specific telephony and customer engagement requirements.

Familiar Teams Phone Experience

The ability to make and receive calls through the Teams app minimizing training requirements and accelerating onboarding.

Increased Admin Efficiency

Admins can intuitively provision numbers and manage users from the Microsoft Teams admin centre to improve deployment time.

8×8 Operator Connect for Microsoft Teams will launch with flexible calling plans, and will support local presence in 20 countries, including the United States, United Kingdom, Canada, and Australia.

“As a technology provider, it’s important to know what our customers need from their software solutions, especially as organizations consolidate their tech stack to allow them to fully customize and streamline their workflows for business success,” said Hunter Middleton, Chief Product Officer at 8×8, Inc.

“We have introduced 8×8 Operator Connect for Microsoft Teams to provide customers with 8×8’s reliable network by adding PSTN calling directly in Microsoft Teams, to improve productivity and efficiency for organizations.”

“We continue to work with partners to offer Microsoft Teams Phone customers flexibility to enable PSTN services and customer engagement capabilities in Teams,” said Taimoor Husain, Modern Workplace, GTM Strategy Lead for Operators at Microsoft.

“8×8 is now the first Operator Connect partner to offer a contact center solution certified to integrate with Teams and we are pleased to work with them to offer customers choice in PSTN connectivity options.”

8×8 Operator Connect for Microsoft Teams is available now in an invitation-only preview via 8×8’s Early Access Program.

This blog post has been re-published by kind permission of 8x8 – View the Original Article

For more information about 8x8 - visit the 8x8 Website

About 8x8

8x8 8x8 is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact centre, and enterprise-class API solutions, powered by one global cloud communications platform.

Find out more about 8x8

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Author: 8x8

Published On: 16th Apr 2024
Read more about - Contact Centre News,

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