Articles - Helen Beaumont Manahan
Helen Beaumont Manahan is a specialist in contact centre quality assurance and customer experience, with particular expertise in supporting vulnerable customers across regulated sectors.
As Director of Client Success & CX at the National Support Network, she partners with leading brands in financial services, utilities, and housing to embed compassionate, data-driven approaches to customer vulnerability.
With a career spanning decades in quality, training design, and behavioural coaching, Helen is a frequent conference speaker and industry judge known for blending humanity, emotional intelligence and regulation into practical strategies that strengthen colleague confidence and customer outcomes.
