Webinar: Balancing Efficiency with Empathy in Customer Service

Balancing Efficiency with Empathy in Customer Service Puzzel webinar
1,921

Date: Thursday 18th September at 2pm (UK time)

Location: Virtual

Register Now

Empathy isn’t optional in the contact centre – especially at a point when so many customers are experiencing financial difficulties, physical and mental health conditions, or life situations that make it difficult to cope.

So, when your agents are regularly responding to complex and emotional disclosures, but you’ve still got SLAs to meet and a budget to stick to… How do you make it all work?

Join this webinar where our panel of experts will be discussing how to tweak your people, processes and technology to truly boost agent effectiveness, so you can improve efficiency – whilst still giving every customer the emotional support they need.

Panellists:

Topics Discussed:

  • Why the empathy / efficiency balance is so critical to get right
  • Where operations typically get it wrong (and customers suffer)
  • What’s now possible with the latest technology
  • What best practice looks like in 2025

Register Now!

Author: Rachael Trickey
Reviewed by: Robyn Coppell

Published On: 29th Jul 2025 - Last modified: 20th Aug 2025
Read more about - Call and Contact Centre Events, ,

Follow Us on LinkedIn

Recommended Articles

Hands Holding Yellow and White Speech Bubbles Customer Service Empathy Statements
Empathy Statements for Customer Service With Examples
Dog and human sharing empathetic connection
26 Great Techniques for Showing Real Empathy in Customer Service
A photo of smiling contact centre advisor making a point
Customer Service Skills: How to Improve Empathy, Active Listening and Knowledge
A photo of female Asian supervisor training work with telemarketing customer service agent team in call centre
How to Coach Empathy in the Contact Centre – With Three Training Exercises