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Articles - Arlyne Pardo

Arlyne Pardo, Workforce Senior Manager, DASH BPO

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Ways to Reduce Friction Between Agents Working on Different Channels

Bad Habits That Kill Resource Planning

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How to Thrive Through Seasonal Peaks

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The Little Things That “Make or Break” a Contact Centre

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6 Proven Ways to Refine Your Scheduling

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5 Simple Ways to Upskill Agents – Without a Huge Training Budget

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How to Keep Agents on Side When You Change Their Shift Patterns

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Editor's Pick

Thumbnail How to Be a More Proactive Customer Contact Leader

How to Be a More Proactive Customer Contact Leader

Thumbnail What’s the Difference Between a Chatbot and an AI Agent?

What’s the Difference Between a Chatbot and an AI Agent?

Thumbnail Are Non-Scheduled Agents the Answer to Seasonal Peaks?

Are Non-Scheduled Agents the Answer to Seasonal Peaks?

Thumbnail CX Leaders Can’t Afford to Stand Still as Agent Roles Evolve

CX Leaders Can’t Afford to Stand Still as Agent Roles Evolve

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