Arlyne Pardo - Call Centre Helper

Arlyne Pardo

Arlyne Pardo, Workforce Senior Manager, DASH BPO

Recent Articles Most Viewed Articles

How Can Resource Planners Help Reduce Frontline Stress?

How Can Resource Planners Help Reduce Frontline Stress?

Are You Doing the Right Things to Reduce Hold Time?

Are You Doing the Right Things to Reduce Hold Time?

How to Make After-Call Work More Efficient – Without AI

How to Make After-Call Work More Efficient – Without AI

5 Simple Ways to Upskill Agents – Without a Huge Training Budget

5 Simple Ways to Upskill Agents – Without a Huge…

How to Keep Agents on Side When You Change Their Shift Patterns

How to Keep Agents on Side When You Change Their Shift…

6 Proven Ways to Refine Your Scheduling

6 Proven Ways to Refine Your Scheduling

The Little Things That “Make or Break” a Contact Centre

The Little Things That “Make or Break” a…

How to Thrive Through Seasonal Peaks

How to Thrive Through Seasonal Peaks

Bad Habits That Kill Resource Planning

Bad Habits That Kill Resource Planning

Ways to Reduce Friction Between Agents Working on Different Channels

Ways to Reduce Friction Between Agents Working on…

10 Tactics for Stronger Customer Communities

Take the “Fear Factor” Out of Agent Role Play

Smarter Ways to Close the Loop on Customer Feedback

Netcall and Box Partner to Make Information More Accessible

Five9 to Acquire Level AI in $325 Million Deal

What Contact Centres Are Doing Right Now - 2026 Edition

White Paper: Three Ways to Make Automated Customer Experiences More Human

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The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

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