Arlyne Pardo - Call Centre Helper

Arlyne Pardo

Arlyne Pardo, Workforce Senior Manager, DASH BPO

Recent Articles Most Viewed Articles

How Can Resource Planners Help Reduce Frontline Stress?

How Can Resource Planners Help Reduce Frontline Stress?

Are You Doing the Right Things to Reduce Hold Time?

Are You Doing the Right Things to Reduce Hold Time?

How to Make After-Call Work More Efficient – Without AI

How to Make After-Call Work More Efficient – Without AI

5 Simple Ways to Upskill Agents – Without a Huge Training Budget

5 Simple Ways to Upskill Agents – Without a Huge…

How to Keep Agents on Side When You Change Their Shift Patterns

How to Keep Agents on Side When You Change Their Shift…

6 Proven Ways to Refine Your Scheduling

6 Proven Ways to Refine Your Scheduling

The Little Things That “Make or Break” a Contact Centre

The Little Things That “Make or Break” a…

How to Thrive Through Seasonal Peaks

How to Thrive Through Seasonal Peaks

Bad Habits That Kill Resource Planning

Bad Habits That Kill Resource Planning

Ways to Reduce Friction Between Agents Working on Different Channels

Ways to Reduce Friction Between Agents Working on…

Keep Your Finger on the Pulse of What Agents Think

Tactics to Manage QA Well During Seasonal Peaks

8 Ways AI Is Already Changing WFM for the Better

Peopleware to Showcase AI-Native WFM at Contact Centre Expo

AnywhereNow Wins Microsoft Global Hackathon Executive Challenge

eBook: Capacity Planning for Contact Centre BPOs

eBook: EU Data Sovereignty for the Contact Centre

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

‘Deflected’ Does Not Mean ‘Resolved’

How to Turn Training into Lasting Competence

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?