Articles - Case Studies

Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.

Previous
Next
RECENT
POPULAR
Phone with communication system on it
Case Study: Intercom Automated Its QA With Scorebuddy
Image of payment card in the middle of a purple coloured circle
Case Study: SumUp Sees 50% Call Containment With Five9
The gym
Case Study: Puregym Achieves a 300% Increase in Call Deflection With Genesys
Public Safety Guard
Case Study: Home Office Reduced Call Handling Time by 15% With Genesys
Hardware cables connected to internet
Case Study: Fibrus Improves NPS Score by 27% With Genesys
Paper to digital concept
Case Study: Input For You Achieved 80% SPT Rates With Netcall
Group of cheerful sports fans celebrating victory of their favorite team while spectating game from stadium stands
Case Study: Fanatics Reduces AHT by 13% With Genesys
spotlight
Spotlight on… Local Council Contact Centres
Solar panels reflecting sunlight
Case Study: ENGIE Completes Digital Transformation
Digital Banking and Financial Technology Concept
Case Study: NatWest Group Transforms CX With Genesys
House Appliances
Case Study – GE Appliances Increases Adherence by 20% With Calabrio
Aeroplane wing in the sky with a sunset
Case Study: Delta Air Lines Boosts Global Support with Calabrio
Selling old and pre loved clothing
Case Study: Poshmark Increases Productivity by 15% With Assembled
sad to happy blocks with a dial pointing to happy
Case Study: Lifeplus Boosts CSAT to 94.8%
A medical worker using virtual with health care icons
Case Study: Maxicare Boosts CSAT Above 90% With NICE
Film Festival Concept
Case Study: Sydney Film Festival Saves 81% on Costs With Zoom
Work tools with a wooden house model.
Case Study: Lowe’s Saves Over 1 Million in Operational Costs With NICE
Case Study: Dunelm Improves CSAT By 10% With Vonage
Call Centre Agents
Case Study: Hexaware Achieves 60% Call Automation With Genesys
Blurred home laundry room with wooden table
Case Study: Haier Smart Home Drives Agent Wellbeing and Autonomy
Garden Power Tools
Case Study: Ratioparts Scales Up Outbound Revenue With babelforce and Zendesk
Detail of the statue of Robin Hood standing near Nottingham Castle in Nottingham, England.
Case Study: Nottingham City Council Drive Efficiency and Channel Shift
Interior design of living room
Case Study: Lulu and Georgia Decrease FRT by 22% With Assembled
A picture of an agent working remotely
Case Study: How Essilor BBGR Switched to Remote Working
 
Previous
Next