Articles - Case Studies

Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.

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Examiner instructing student before exam at driving school test track, focus on traffic cone
Case Study: DVLA Achieves 30% Self-Service Rate With Content Guru
Many different healthy food on white table
Case Study: Marley Spoon Achieves 80% 5 Star Reviews With babelforce
2 people hand shaking
Case Study: Sanlam Boost CSAT With Scorebuddy
Phone with communication system on it
Case Study: Intercom Automated Its QA With Scorebuddy
Image of payment card in the middle of a purple coloured circle
Case Study: SumUp Sees 50% Call Containment With Five9
The gym
Case Study: Puregym Achieves a 300% Increase in Call Deflection With Genesys
Public Safety Guard
Case Study: Home Office Reduced Call Handling Time by 15% With Genesys
Hardware cables connected to internet
Case Study: Fibrus Improves NPS Score by 27% With Genesys
Car dealership - Row of cars lined up
Case Study: Auto Trader Saves £70,000 Annually on Maintenance With Genesys
Paper to digital concept
Case Study: Input For You Achieved 80% SPT Rates With Netcall
Payroll concept
Case Study: DailyPay Achieves $1 Million in Productivity Gains With Assembled
Lots of summer clothes on a rail
Case Study: Seasalt Cornwall Increased Service Level With Peopleware
Network connection across Paris
Case Study: isp.net Achieves a 900% Increase in Performance Visibility With MiaRec
Illustration of bank on 3D concept on green colour.
Case Study: HSBC Reduces Abandon Rates by 48% With Genesys
Healthy lunch at office workplace
Case Study: Charlie Bigham’s Boosts Efficiency with Netcall
car and police handcuff on fingerprint crime page file with bank notes
Case Study: Marston Holdings Reduces AHT With MaxContact
BPO Concept
Case Study: Serco Transforms Job Coaching With Content Guru
Shopping trolly with a laptop next to it
Case Study: SupportZebra Supports 20% Increase in Customer Retention Rates
Case Study: Bergfreunde Reduces AHT by 30 Seconds With babelforce
Telephone being help by a robots hand
Case Study: Synthflow Gives BPO Multilingual Support With AI
Case Study: Stadtwerke Hamm Reduce Call Volumes With babelforce
Aerial view of water treatment factory
Case Study: OOWV Boosts Efficiency by 40% With babelforce
Roof Window
Case Study: VELUX Improved Agent Experience With Peopleware
CRM software conceptr
Case Study: Synthflow Voice Agents Handle 500K+ Calls per Month
 
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