Articles - Case Studies

Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.

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2 people hand shaking
Case Study: Sanlam Boost CSAT With Scorebuddy
Phone with communication system on it
Case Study: Intercom Automated Its QA With Scorebuddy
Image of payment card in the middle of a purple coloured circle
Case Study: SumUp Sees 50% Call Containment With Five9
The gym
Case Study: Puregym Achieves a 300% Increase in Call Deflection With Genesys
Public Safety Guard
Case Study: Home Office Reduced Call Handling Time by 15% With Genesys
Hardware cables connected to internet
Case Study: Fibrus Improves NPS Score by 27% With Genesys
Car dealership - Row of cars lined up
Case Study: Auto Trader Saves £70,000 Annually on Maintenance With Genesys
Paper to digital concept
Case Study: Input For You Achieved 80% SPT Rates With Netcall
Payroll concept
Case Study: DailyPay Achieves $1 Million in Productivity Gains With Assembled
Lots of summer clothes on a rail
Case Study: Seasalt Cornwall Increased Service Level With Peopleware
Network connection across Paris
Case Study: isp.net Achieves a 900% Increase in Performance Visibility With MiaRec
Illustration of bank on 3D concept on green colour.
Case Study: HSBC Reduces Abandon Rates by 48% With Genesys
Healthy lunch at office workplace
Case Study: Charlie Bigham’s Boosts Efficiency with Netcall
car and police handcuff on fingerprint crime page file with bank notes
Case Study: Marston Holdings Reduces AHT With MaxContact
Group of cheerful sports fans celebrating victory of their favorite team while spectating game from stadium stands
Case Study: Fanatics Reduces AHT by 13% With Genesys
spotlight
Spotlight on… Local Council Contact Centres
Solar panels reflecting sunlight
Case Study: ENGIE Completes Digital Transformation
Digital Banking and Financial Technology Concept
Case Study: NatWest Group Transforms CX With Genesys
House Appliances
Case Study – GE Appliances Increases Adherence by 20% With Calabrio
Aeroplane wing in the sky with a sunset
Case Study: Delta Air Lines Boosts Global Support with Calabrio
Selling old and pre loved clothing
Case Study: Poshmark Increases Productivity by 15% With Assembled
sad to happy blocks with a dial pointing to happy
Case Study: Lifeplus Boosts CSAT to 94.8%
A medical worker using virtual with health care icons
Case Study: Maxicare Boosts CSAT Above 90% With NICE
Film Festival Concept
Case Study: Sydney Film Festival Saves 81% on Costs With Zoom
 
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