Articles - Case Studies

Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.

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The word AI with loads of letters coming out of it
Case Study: Smartcat Cuts Booking Costs by 70% With Synthflow
Man using an AI Chatbot
Case Study: Aizee Boosts Response Rates by 30% Using Synthflow
The words 'Health' and 'Wellness' on 2 puzzle pieces
Case Study: How SupportZebra Helped a Health Brand Achieve 98% CSAT
Healthcare concept
Case Study: Medbelle Boosts Patient Satisfaction 25% With Synthflow
Entrance to a hometown city hall
Case Study: Council Cuts Abandoned Calls by 17% With Netcall
Analytics platform on a laptop screen
Case Study: How SupportZebra Cut Response Times by 75%
SaaS platform
Case Study: SupportZebra Powers Scalable and Secure Content Moderation
Group of cheerful sports fans celebrating victory of their favorite team while spectating game from stadium stands
Case Study: Fanatics Reduces AHT by 13% With Genesys
spotlight
Spotlight on… Local Council Contact Centres
Solar panels reflecting sunlight
Case Study: ENGIE Completes Digital Transformation
Digital Banking and Financial Technology Concept
Case Study: NatWest Group Transforms CX With Genesys
House Appliances
Case Study – GE Appliances Increases Adherence by 20% With Calabrio
Aeroplane wing in the sky with a sunset
Case Study: Delta Air Lines Boosts Global Support with Calabrio
Selling old and pre loved clothing
Case Study: Poshmark Increases Productivity by 15% With Assembled
sad to happy blocks with a dial pointing to happy
Case Study: Lifeplus Boosts CSAT to 94.8%
A medical worker using virtual with health care icons
Case Study: Maxicare Boosts CSAT Above 90% With NICE
Film Festival Concept
Case Study: Sydney Film Festival Saves 81% on Costs With Zoom
Work tools with a wooden house model.
Case Study: Lowe’s Saves Over 1 Million in Operational Costs With NICE
Case Study: Dunelm Improves CSAT By 10% With Vonage
Call Centre Agents
Case Study: Hexaware Achieves 60% Call Automation With Genesys
Blurred home laundry room with wooden table
Case Study: Haier Smart Home Drives Agent Wellbeing and Autonomy
Garden Power Tools
Case Study: Ratioparts Scales Up Outbound Revenue With babelforce and Zendesk
Detail of the statue of Robin Hood standing near Nottingham Castle in Nottingham, England.
Case Study: Nottingham City Council Drive Efficiency and Channel Shift
Interior design of living room
Case Study: Lulu and Georgia Decrease FRT by 22% With Assembled
 
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