Date: 16 September 2025, 11AM ET / 4PM BST
Location: Virtual
Ready to lead your frontline into the future?
Join Centrical and Metric Sherpa for a hands-on virtual workshop built for Contact Center, CX, and Ops leaders. Get practical insights to meet rising expectations, tackle AI transformation head-on, and thrive in today’s rapidly evolving frontline landscape.
We’ll explore the questions today’s leaders are asking:
- How do I prepare my team now for roles that will look different in 12–18 months?
- How do we create the best associates in the business?
What To Expect:
Interactive Workshop
Led by Metric Sherpa’s Justin Robbins, explore the four pillars of Workforce Readiness—Acumen, Ability, Activation, and Alignment—to identify gaps and build momentum.
Takeaway Toolkit
Leave with a personalized Workforce Readiness Playbook—full of actionable steps to future-proof your team.
This workshop is free – reserve your spot today!
Don’t miss this opportunity to discover how to build a frontline workforce that’s ready to lead in the AI era.
Author: Centrical
Reviewed by: Robyn Coppell
Published On: 18th Aug 2025
Read more about - Call and Contact Centre Events, Centrical
