Date: Wednesday 5th November 2025
Location: Coventry Building Society Arena
The practitioner-led annual conference, designed specifically for Planning, Insight and Quality & Customer Experience professionals.
Learn first-hand from practitioners and business leaders who are delivering successful change whilst having the opportunity to collaborate with others. Bring new ideas and techniques back that will raise standards within your “Customer Operation”.
Gold Sponsor: Verint
SilverPlus Sponsor: Calabrio
Silver Sponsors: CallMiner, Evaluagent, Intradiem, NiCE, QStory, Sabio
Exhibitors: Aspect, Business Systems, Centrical, Route 101, SVL
Speakers
- Phil Anderson, Director, The Forum
- Alison Conaghan, Customer Operations Specialist, The Forum
- Chris Rainsforth, Director, The Forum
- Ian Robertson, Customer Operations Specialist, The Forum
- James Stewart, Director of GCX Planning Solutions, eBay
- Dave Vernon, Director, The Forum
- Donna Whyman, Customer Operations Specialist, The Forum
- Dawn Wray, Psychotherapist and Coach, The Listening Collective
Author: Rachael Trickey
Reviewed by: Megan Jones
Published On: 24th Jul 2025
Read more about - Call and Contact Centre Events, Calabrio, CallMiner, Centrical, NiCE, NiCE CXone, Route 101, Sabio, The Forum
