Articles - Christine Knott

Christine Knott was Managing Director at Beyond The Box, and has built a successful business based on delivering tailored solutions for clients that are delivered with passion, enthusiasm and total commitment to their objectives.

Prior to Beyond The Box she have managed field training teams for Creda and Hotpoint, promoted French Dairy products and agriculture at Food and Wine from France, ensured her team met production targets in a factory environment at Smiths Food Group where she also recruited and trained machine operatives and prided herself on making the start and end of the holiday for hundreds of people be amazing when she worked as cabin crew.

Connect with Christine on LinkedIn

Illustration of a person smiling and holding hand like a phone
The Truth About Body Language on the Phone
rapport on chalkboard
What Is Customer Rapport? And 15 Ways to Build It
A picture of a person doing archery
How to Improve Call Control Skills
Questioning Techniques
6 Effective Questioning Techniques for Customer Service
Positive Language for Customer Service Conversations
A person holds their hand up to their ear
Top Tips to Improve Listening Skills on the Telephone
Build Rapport on the Phone for Success
How to Build Rapport on the Phone – With Examples
Recorded Webinar: How to Improve Rapport with the Customer
Best Tips, Phrases and Words to Use for Building Rapport
Best Tips, Phrases and Words to Use for Building Rapport
Top 10 Customer Service Tips
An Introduction to Leadership Styles
The Top 10 most respected Call Centre People – 2009
A photo of a difficult customer
Handling Difficult Customers
voice pitch
How to Use Vocal Pace Tone and Pitch on the Phone
How to cross sell in your call centre
How to Up-Sell in Your Call Centre
five people are chatting together and have a speech bubble above their head
Call Control Techniques: Controlling a Runaway Talker on the Telephone