Recorded Webinar: How to Improve Rapport with the Customer


3,123

We all know that being ‘in rapport’ with the customer can build trust and reduce repeat calls. But it is often difficult to achieve in a busy contact centre environment.

In this webinar we look at ways to build and improve rapport with customers over the phone.

Topics Discussed

  • Rapport building
  • Opening the call with a smile
  • How to start a conversation with your customer
  • Listening skills
  • Showing empathy with the customer
  • Empathy words and statements
  • Use of the Customer’s Name
  • Listening to calls
  • How technology can help improve rapport
  • Top tips from the audience

Panellists

Christine Knott - Headshot
Christine Knott
Beyond The Box

Antony Ryan - Headshot
Antony Ryan
West Unified Communication Services

Rachael Trickey - Headshot
Rachael Trickey
Call Centre Helper

Author: Rachael Trickey

Published On: 20th Feb 2017 - Last modified: 28th Feb 2023
Read more about - Recorded Call Centre and Customer Experience Webinars, , ,

Follow Us on LinkedIn

Recommended Articles

rapport on chalkboard
What Is Customer Rapport? And 15 Ways to Build It
Best Tips, Phrases and Words to Use for Building Rapport
Best Tips, Phrases and Words to Use for Building Rapport
Build Rapport on the Phone for Success
How to Build Rapport on the Phone