Recorded Webinar: How to Improve Rapport with the Customer Related Articles What Is Customer Rapport? And 15 Ways to Build It Best Tips, Phrases and Words to Use for Building Rapport How to Build Rapport on the Phone Rapport Building With Angry Customers – With Examples 3,140 Filed under - Recorded Call Centre and Customer Experience Webinars, Empathy, Intrado, Rapport We all know that being ‘in rapport’ with the customer can build trust and reduce repeat calls. But it is often difficult to achieve in a busy contact centre environment. In this webinar we look at ways to build and improve rapport with customers over the phone. Topics Discussed Rapport building Opening the call with a smile How to start a conversation with your customer Listening skills Showing empathy with the customer Empathy words and statements Use of the Customer’s Name Listening to calls How technology can help improve rapport Top tips from the audience Panellists Christine Knott Beyond The Box Antony Ryan West Unified Communication Services Rachael Trickey Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Intrado Author: Rachael Trickey Published On: 20th Feb 2017 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Empathy, Intrado, Rapport Recommended Articles What Is Customer Rapport? And 15 Ways to Build It Best Tips, Phrases and Words to Use for Building Rapport How to Build Rapport on the Phone Rapport Building With Angry Customers – With Examples Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter