In this webinar we look at ways to build and improve rapport with customers over the phone.
Topics Discussed
- Rapport building
- Opening the call with a smile
- How to start a conversation with your customer
- Listening skills
- Showing empathy with the customer
- Empathy words and statements
- Use of the Customer's Name
- Listening to calls
- How technology can help improve rapport
- Top tips from the audience
Panellists

Christine Knott
Beyond The Box

Antony Ryan
West Unified Communication Services

Rachael Trickey
Call Centre Helper
